Global Payments Manager

Summary

Join Remote and become a key player in our global payments operations. Manage day-to-day payment workflows, serve as a subject matter expert for country payout requirements, and support various teams with banking and payment-related queries. You will own global payment execution, ensuring accurate and timely processing, and lead integration efforts with banking partners. Resolve payment reconciliation discrepancies, drive process improvements, and develop performance tracking tools. Collaborate with cross-functional teams and stay updated on payment and compliance innovations. This role requires 5-6 years of global payments experience, proven project leadership, strong problem-solving skills, and exceptional communication abilities. Remote offers a competitive salary ($98,000-$110,000 USD), comprehensive benefits, flexible work arrangements, and a supportive work environment.

Requirements

• 5-6 years of global or regional payments experience, with focus on Operations
• Has successfully led bank integration projects via API or host-to-host connectivity, & implementation of automated payment files in ISO 20022 XML format
• Deep knowledge of banking regulations surrounding payment requirements across the globe
• Proven motivation and initiative to take ownership of project from discovery to resolution, set aggressive business goals, drive results, and meet tight deadlines
• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength of yours
• Proven ability to autonomously resolve complex payment issues
• Proven ability to highlight outstanding organization skills & going above and beyond in execution which are critical to be successful in this role
• Exceptional ability to communicate and foster positive business relationships
• Ability to establish milestones and keep all team members on task
• Writes and speaks fluent English

Responsibilities

• Manage day-to-day payments operations workflow, serve as subject matter expert (SME) for country pay-out operational requirements on a global basis, supporting Sales and cross functional teams with banking or payment provider-related queries and issue resolution
• Own global payment execution, ensuring payments to employees and contractors are processed accurately and timely
• Own the research and resolution of payment reconciliation discrepancies on a daily basis
• Lead integration effort with banking partners and payment providers. Operationalize new payment method execution
• Serve as escalation point on complex payment issues and ascertain processes are in place to minimize the number of payment processing issues
• Drive process improvements and efficiency solutions including automation of daily operations workflow processes
• Develop tools/metrics and dashboards to track performance of payments metrics
• Collaborate across multiple teams including Payroll, Product, Engineering, Customer Success and Finance
• Keep abreast of the latest innovations in the Payments and Compliance space. Help identify new sources of data that can allow Remote to route payments globally using the most cost-effective method

Preferred Qualifications

• Experience in a high-growth start-up or large multi-national preferred
• It's not required to have experience working remotely, but considered a plus

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async )
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces