Payments Relationship Manager

Summary

Join Eneba, a rapidly growing marketplace for gamers, as a Payments Partnership Manager. You will play a crucial role in managing and expanding relationships with payment providers, ensuring diverse and reliable payment options. Negotiate favorable terms for global operations and optimize processing performance through collaboration with cross-functional teams. This individual contributor role requires experience in payments, financial services, or a related field, along with proven relationship management skills and strong communication abilities. You will develop and implement payment strategies, onboard new partners, and improve payment processes. Monitor transaction performance and contribute to data-driven decision-making.

Requirements

• 2+ years of experience in payments, financial services, business development, or a related field, on a global level, preferably in the gaming or e-commerce industry
• Proven track record of managing relationships with payment service providers and financial institutions
• Excellent written and verbal communication skills, ability to present complex information in an easily understandable way
• Strong problem-solving skills and ability to operate in an uncertain, fast-paced environment where priorities might change
• Project management experience and confidence in the negotiations process
• Time management and planning skills

Responsibilities

• Facilitate the development and implementation of payment strategies in line with the overall business strategic directions to ensure Eneba’s stable growth
• Maintain strong relationships with existing payment service providers (PSPs) as well as identify and onboard new partners
• Participate in negotiations regarding terms, fees, and service levels with payment partners to ensure favourable conditions for Eneba
• Improve payment-related processes, facilitate prompt issue resolution, and improve overall efficiency
• Monitor transaction performance and success rates, identifying and resolving issues quickly to minimise user inconvenience
• Collaborate with other teams such as product, legal, finance, customer support, marketing, etc. to ensure alignment and integration of payment solutions with the overall business strategy
• Perform ad-hoc analysis and research to answer specific business questions and support decision-making

Benefits

• Opportunity to join our Employee Stock Options program
• Opportunity to help scale a unique product
• Various bonus systems: performance-based, referral, additional paid leave, personal learning budget
• Paid volunteering opportunities
• Work location of your choice: office, remote, opportunity to work and travel
• Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes