Payments Solutions Manager

Summary

Join Pepperstone as their dynamic Payments Solutions Manager to lead the onboarding and management of all fiat onramp and offramp payment service providers (PSPs) for their new business line. This critical role ensures a secure, scalable, and globally accessible payments infrastructure supporting digital asset transactions while maintaining high standards for compliance, efficiency, and client experience. The position involves establishing payment operations, managing PSP relationships, monitoring transaction data, ensuring regulatory compliance, and partnering with internal stakeholders to enhance the user journey. You will also stay ahead of fintech payment trends, implement local payment methods, and report KPIs to senior leadership. This role requires 5+ years of payments experience, including digital payments and/or working with a payment technology company. Pepperstone offers a competitive salary, flexible and hybrid working options, remote work, ongoing personal development opportunities, paid parental leave, and more.

Requirements

• 5 years’ experience in payments including digital payments experience and/or working with a payment technology company
• Demonstrated ability to build strong internal and external relationships
• Excellent verbal and written communication skills
• Ability to work with and influence technical stakeholders
• Demonstrated analytical skills
• Demonstrated ability to undertake business analysis within an Agile environment with experience in requirement elicitation, gathering, documentation and management
• Understanding of agile methods and processes
• Strong analytical mindset
• Assisting teams and individuals to collaborate and coordinate their efforts
• Exceptional organisational skills
• Ability to manage projects, business initiatives end-to-end
• Ability to adapt and work within a fast-paced and changing environment
• Flexibility to work across time zones as required
• Ability to live the Pepperstone values
• Committed to ongoing learning and development

Responsibilities

• Build and own the daily operations of the fiat payments function
• Source, assess, and onboard PSPs (banks, e-wallets) globally for fiat onramps/offramps
• Design and implement operational frameworks for payment processing, reconciliation, transaction monitoring and escalation handling
• Lead cross-functional work with product, engineering, compliance and finance to design scalable and compliant fiat-payment flows
• Hire and develop a high-performing payment operations team to support ongoing delivery, monitoring, and optimization of payment workflows
• Integrate new payment rails and establish performance baselines and SLA agreements
• Streamline operational workflows, automate manual tasks, and optimize transaction processing across all PSPs
• Establish fraud and risk controls in collaboration with compliance and risk teams
• Manage PSP relationships long term - reviewing performance, renegotiating commercials, and ensuring reliability and cost-effectiveness
• Monitor and analyze transaction data to identify trends, optimize routing strategies and drive cost savings
• Ensure compliance with AML, KYC and regulatory frameworks across all payment flows and regions
• Partner with internal stakeholders to enhance the user journey, including client support, product UX and engineering
• Stay ahead of fintech payment trends, evaluating new technologies and providers to expand coverage and capabilities
• Lead initiatives to implement local payment methods in key markets and improve global access to Pepperstone products
• Report KPIs to senior leadership, using insights to continuously refine payment strategy and performance

Preferred Qualifications

• Experience in a start-up environment
• Bachelor’s degree in IT, Finance or Business/Commerce
• SQL proficiency

Benefits

• Competitive salary structure
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
• Ongoing personal development & learning opportunities
• Paid parental leave
• 3 paid volunteering days per year & Workplace Giving Program
• 24/7 support when you need it most - an Employee Assistance Program
• Frequent events and celebrations