Payor Implementation Manager

Summary

Join Homeward, a company revolutionizing healthcare for rural America, as a Payor Implementation Manager. This role is crucial in managing the deployment and integration of Homeward's services across new and existing markets. You will be responsible for various tasks, both internally and externally, as the company scales its operations. This position bridges the gap between contract execution and partnership launch, ensuring initiatives are completed on time and meet predefined objectives. You will work closely with internal and external stakeholders to drive progress towards successful partnership implementation, demonstrating strong organizational and technical skills, attention to detail, and the ability to manage multiple priorities and deadlines.

Requirements

• 5+ years of experience in project management or implementation roles within the healthcare sector, preferably in rural healthcare settings
• Proven track record of managing large-scale projects leading to successful outcomes
• Competency in project management software and tools
• Strong understanding of the healthcare industry, particularly value-based care models and payor relationships
• Excellent leadership, organization, communication, and interpersonal skills
• Ability to work in a dynamic and fast-paced environment with a detail-oriented mindset

Responsibilities

• Partner with cross-functional decision makers and stakeholders (i.e. Market President, SVP, Value-Based Care Strategy and Contracting, Head of Revenue Operations, Client Success Managers, and VP, Provider Development) to develop innovative implementation plans and strategies for the purpose of setting new payor partnerships up for success across various initiatives
• In partnership with the Head of Revenue Operations, identify potential risks in implementation processes and develop mitigation strategies to ensure smooth deployment across markets
• In partnership with the Head of Revenue Operations, build the foundation and playbook that drives operational efficiency, reliability, process excellence, and growth readiness across multiple markets
• Partner with in-market teams to tailor, deploy, monitor, and iterate on solutions that are responsive to the local market dynamics and context
• Lead implementation work streams and status meetings, including but not limited to payor relationship, operational readiness, data and analytics, solution development, provider engagement, and member engagement
• Serve as the primary liaison between internal teams, external partners, and payors. Ensure all stakeholders are aligned with project goals and timelines
• Apply a deep understanding of the federal- and state-level regulatory landscape to ensure all implementation activities comply with regulatory standards and align with best practices in rural value based care

Preferred Qualifications

• Experience in a high-growth, rapidly-scaling organization
• Experience with reviewing contracts and understanding performance outcomes
• Experience with technology-enabled models, data, and reporting

Benefits

• Competitive salary, equity grant, generous paid time off
• Comprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employees
• Company-sponsored 401k plan
• Flexible working arrangement