Payroll Bureau Manager

Summary

Join Sona, a rapidly growing AI-native frontline workforce management company, as an experienced Payroll Bureau Manager. In this exciting role, you will build and mature Sona's bureau offering, working closely with various teams to deliver a best-in-class outsourced payroll service. You will support day-to-day operations, identify process improvements, and act as a subject matter expert for sales. This critical role offers significant impact on Sona's growth and a chance to be part of a dynamic, expanding team. The position is remote-first, UK-based, and offers a competitive salary and benefits package.

Requirements

• Start up mentality, drive to help build a solid payroll service while disrupting traditional offerings and processes
• Extensive experience in payroll management within a bureau/outsourced environment, particularly being hands on with enterprise customers
• Proven experience managing successful Payroll system implementation projects and payroll processing for all size of payrolls, preferably alongside an HR/WFM platform integration
• Strong communicator able to build relationships at all levels
• Organised and detail-oriented, with excellent problem-solving skills
• Proactive and solutions-driven, tackling challenges head-on with a positive attitude
• Commercially aware and eager to drive improvements, not just follow the status quo
• Ownership mindset—if it can be done today, don’t wait for tomorrow

Responsibilities

• Support the end-to-end payroll bureau service for a portfolio of customers, including processing enterprise client payrolls
• Be involved in direct customer communication, owning the customer relationship with your clients and acting as a strong, trustworthy and capable point of contact
• Identify opportunities for process improvement and take ownership to see the improvement come to fruition
• Meeting with prospective clients alongside the sales team, explaining the service offering for our outsourced payroll services (payroll bureau)
• Adapt to a rapidly developing HR and WFM platform that feeds payroll
• Help to define and ensure we hit key milestones, ensuring KPIs and SLAs are met and exceeded
• Stay up to date with changing legislation, industry trends and emerging technologies to ensure we’re at the forefront of payroll services

Benefits

• Salary £45,000 - £50,000
• Remote-first, UK based role. Occasional travel to customers or the London office
• Share options
• 35 days annual leave (25 days standard plus 10 flexible public holiday days)
• Extra day of leave for every year of service
• Pension contributions matched up to 5%
• Comprehensive health insurance
• Enhanced parental leave & pay
• Co-working space stipend for those based outside London
• Bi-annual all expenses paid team retreats
• The latest Macbook and equipment budget for your home office
• Professional development budget
• Unlimited free books