Payroll Operations Specialist

Summary

Join Wrapbook's growing team as a Payroll Operations Specialist! This remote position (USA/Canada) offers the chance to provide day-to-day administrative and customer service support for internal departments, clients, and workers. You will handle payroll processing, troubleshoot issues, process corrections, and maintain SOPs. Experience with US and Canadian payroll is essential. This role requires strong communication and problem-solving skills, along with proficiency in payroll software and Microsoft Office. Wrapbook offers a competitive salary, unlimited PTO, health and dental benefits, and more.

Requirements

• 3-5 years of end-to-end multi-state payroll processing experience
• Proficiency in adapting to new technology and using payroll software, Google-Suite, Microsoft Office, and Salesforce.com
• Excellent communication and conflict resolution skills
• Intermediate Excel skills

Responsibilities

• Handle day to day payroll processing from calculations through to remittances to include synthesize complex collective bargaining agreements and simple mathematical rules
• Work directly with clients to triage and troubleshoot US and Canadian payroll issues and concerns
• Provide payroll support to internal teams, clients, and workers
• Process payroll corrections related to taxable wages, overpayments, and other calculation errors
• Hands on experience calculating and auditing of forms T4 & T4 Summary
• Process corrections for workers and for contractors
• General day-to-day administrative duties such as mail review/resolution, processing contract service letters, disability/paid leave requests, verifications of employment, check verifications, and miscellaneous invoice entries (1-off payments)
• Resolve Banking reconciliations and client/worker notifications relating to payroll and invoicing
• Document processes and maintain SOPs
• Review and prepare escheatment-related functions
• Responsible for reporting and resolving payroll calculation errors
• Be able to process manual remittances as needed
• Answer remittance questions and escalations
• Across all processes, identify areas of improvement, suggest enhancements, and surface ideas to the team lead/manager
• Collaborate with cross-functional partners to resolve customer inquiries and other escalations and update Salesforce.com cases in a timely manner
• Resolving all cases that are assigned within the required Service level agreement
• Process corrections related to worker classifications
• Process all agency notices
• Other duties as assigned

Preferred Qualifications

• 3+ years CAN payroll experience in a multi-provincial payroll administration role
• Entertainment industry Payroll experience
• Union experience

Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1500 towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service