Payroll Processor

Summary

Join our Managed Payroll Services Account Team as a proactive and client-focused team member! Manage a portfolio of clients, ensuring accurate payroll processing and exceptional support. Help clients meet their business goals, maintain payroll compliance, and collaborate with cross-functional teams to resolve issues. Excellent communication, attention to detail, and the ability to work under pressure are essential. This remote position requires 2-5 years of payroll services or client account management experience and a high school diploma or equivalent. Travel up to 25% may be required, especially during peak seasons.

Requirements

• 2-5 years of experience in payroll services, client account management, or a related field
• High School Diploma, GED, or Payroll Certification
• Strong understanding of payroll processes, systems, and regulations
• Excellent communication and interpersonal skills with a customer-first approach
• Problem-solving skills with the ability to collaborate effectively across teams
• Proficiency in payroll software and systems
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Detail-oriented with strong organizational skills
• Willingness to travel up to 25%, especially during peak times

Responsibilities

• Ensure accurate and timely payroll processing for assigned clients
• Serve as the primary point of contact for client payroll inquiries and support requests
• Understand client business objectives and align payroll solutions to meet their needs
• Identify and resolve payroll issues by working closely with cross-functional teams such as HR, Tax, and IT
• Escalate complex issues appropriately while ensuring timely resolution for the client
• Proactively communicate with clients on payroll-related matters, compliance updates, and potential impacts on their business
• Conduct regular check-ins with clients to ensure their satisfaction and identify areas for improvement
• Stay updated on changes in payroll regulations and compliance requirements
• Guide clients on compliance matters and ensure payroll processes meet all relevant legal and regulatory standards
• Maintain accurate and detailed documentation of all client interactions, issues, and resolutions
• Provide clients with periodic reports on payroll performance and other relevant metrics
• Identify and recommend cross-selling opportunities that align with client needs and business goals
• Collaborate with sales and product teams to provide clients with additional solutions to enhance their experience
• Support "hyper care" activities for newly onboarded clients or those with a temporary need for additional assistance
• Ensure smooth onboarding of new clients and provide dedicated support during peak periods or times of change
• Other duties as assigned

Preferred Qualifications

Experience with managed payroll services, payroll compliance, and tax regulations is highly desirable

Benefits

This is a remote position