Payroll Specialist

Summary

Join our team at Walgreens as a Customer Service Representative in a hybrid role, working 2 days onsite and 3 days remotely. Provide excellent customer service, handle compliance issues, and assist with special projects.

Requirements

• High School Diploma/GED
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
• Experience communicating both verbally (on phone, one-on-one, etc.) and in writing (emails, letters, etc.) to various audiences (work group, team, company management, etc.)
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
• Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets)
• Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions)
• Experience developing ways of accomplishing goals with minimal supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary

Responsibilities

• Provide excellent customer service by answering calls and communicating with the garnishment dept and Attorneys
• Must have experience scheduling intake calls while entering detailed reports into the system
• Compliance experience and strong communication skills are required
• Position involves handling compliance issues and call scheduling as needed
• Refers to company policies and other infrastructure to research and ensure the questions are answered correctly and timely
• Assists in special projects as needed