Payroll Subject Matter Expert

Summary

Join GoGlobal as a Payroll SME (Assistant Manager level) and support and manage payroll operations in Belgium. You will provide expert guidance on Belgian payroll processes and compliance, ensuring timely and accurate payroll services. As the Payroll Assistant Manager, you will manage day-to-day operations, support client onboarding, and serve as a subject matter expert. Key responsibilities include payroll management and compliance, client onboarding and support, subject matter expertise and internal collaboration, and process improvement and transformation. The role requires extensive experience in Belgian payroll and a strong understanding of Belgian payroll legislation. Fluency in Dutch or French and English is essential.

Requirements

• Minimum 6–8 years of experience in Belgian payroll, preferably in a BPO, shared services, or multi-client environment
• Strong knowledge of Belgian payroll legislation, including social security (RSZ/ONSS), tax withholdings, and sector-specific rules
• Experience with Belgian payroll systems, system configuration knowledge is a plus
• Solid understanding of payroll reporting and year-end requirements (e.g., fiche 281.10, DMFA)
• Client-focused with excellent interpersonal and communication skills
• Able to interpret and explain complex Belgian payroll legislation clearly and simply
• Strong organizational skills with high attention to detail and accuracy
• Proactive, collaborative, and able to manage multiple priorities in a fast-paced environment

Responsibilities

• Support and manage end-to-end payroll processing for clients in Belgium, ensuring accuracy, timeliness, and full compliance with Belgian labour and tax laws
• Ensure compliance with ONSS (social security), withholding tax, holiday pay, meal vouchers, eco cheques, and other statutory requirements
• Monitor changes in Belgian legislation and ensure accurate application within payroll systems and processes
• Assist with payroll system setup and configuration to support client needs
• Support the onboarding of new clients, including payroll setup, test runs (e.g., parallel processing), and go-live activities
• Act as a point of contact for client queries, offering guidance on local legislation, payroll operations, and best practices
• Ensure timely resolution of payroll issues and maintain strong client relationships
• Provide expert advice and support for escalated Belgian payroll cases
• Collaborate with cross-functional teams across geographies to ensure seamless service delivery
• Contribute to internal training, knowledge sharing, and process documentation
• Assist the Payroll Manager in resource planning and reporting
• Identify opportunities to enhance payroll efficiency, accuracy, and automation
• Support the implementation of new tools and processes to improve client service delivery
• Participate in local and regional payroll improvement or transformation initiatives

Preferred Qualifications

Fluent in Dutch or French and English (written and verbal); trilingual capability is a strong plus

Benefits

Fully remote work, and hybrid options in some countries