Payroll Subject Matter Expert

Summary

Join GoGlobal as a Canada Payroll SME (Manager) to lead and support payroll delivery across Canada. You will serve as a trusted advisor to clients, ensuring accurate, compliant, and timely payroll processing. Manage end-to-end Canada payroll operations, advise clients on Canadian payroll compliance, and provide internal/external guidance. You will be the go-to expert for Canadian payroll matters, from implementation to ongoing support. The role involves client onboarding, managing payroll compliance, mentoring junior team members, and driving continuous improvement initiatives. You will also collaborate with internal teams and participate in regional or global payroll transformation projects.

Requirements

• Minimum 10 years of experience in Canada payroll, preferably in a BPO, shared services, or multi-client environment
• Experience in client-facing roles with strong capabilities in implementation and onboarding
• In-depth knowledge of federal, provincial, and local payroll tax laws, year-end processing, and regulatory compliance
• Advanced Excel skills and strong numerical aptitude
• Client-focused with excellent communication and relationship-building skills
• Ability to simplify and clearly communicate complex payroll matters
• Highly organized with strong attention to detail and a commitment to accuracy
• Self-starter with the ability to manage multiple priorities in a fast-paced, deadline-driven environment

Responsibilities

• Oversee and execute end-to-end payroll processing for Canada, ensuring timely and accurate payroll runs
• Maintain compliance with federal and provincial labor laws, tax regulations, and reporting requirements
• Ensure proper calculations for statutory deductions, benefits, and remittances (e.g., CRA, Revenu Québec)
• Support payroll system configuration and integration, including payroll software and timekeeping systems
• Lead Canada's payroll setup and onboarding for new clients, including system configuration, test runs (e.g., parallel payroll), and go-live
• Act as the primary point of contact for client payroll matters, offering expert advice on compliance, workflows, and process enhancements
• Respond to payroll-related queries from clients and employees promptly and professionally
• Serve as an escalation point for complex payroll issues or exceptions
• Collaborate with internal teams across regions to ensure consistent service delivery
• Mentor junior team members and contribute to knowledge-sharing and internal training programs
• Assist in capacity planning and resource allocation within the Canada payroll team
• Monitor changes in Canada's payroll legislation and ensure timely updates to systems and processes
• Drive continuous improvement initiatives aimed at enhancing automation, efficiency, and payroll accuracy
• Participate in regional or global payroll transformation projects, contributing Canada-specific insights and expertise

Preferred Qualifications

Strong experience with payroll systems configuration experience is a plus

Benefits

• We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time
• We are a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames
• We provide opportunities for outstanding employees to make partner and share in the profits
• We believe it’s better to build lasting value than to chase a one-time payout
• We're proud of our own culture and prefer to grow it our way
• We offer career opportunities across the world-whether it's new job roles or international locations
• We embrace fully remote work, and hybrid options in some countries