Personal Lines Insurance Sales Team Lead

Summary

Join our team as a Sales Team Lead and drive revenue by leading a team of insurance agents in a remote call center. Reporting to the Director of Sales, you will improve agent performance through coaching and training, analyze performance reports, and ensure operational excellence. Success in this role requires expertise in P&C insurance, strong analytical skills, and the ability to motivate a team. You will proactively identify areas for improvement and contribute to the strategic direction of the company. This role demands a minimum of 3 years of experience in a similar position and a proven ability to guide and evaluate P&C decisions.

Requirements

• Have 3+ years of experience in a similar role
• Be an insurance expert with the ability to guide and evaluate P&C decisions
• Be a creative problem-solver who’s excited to contribute to the strategic direction and dive in wherever necessary to achieve goals
• Have an analytical mindset with the ability to identify data requirements, analyze data, and review reports
• Be highly performance-oriented and able to motivate others in a proactive, positive, and firm manner
• Have a strong sense of empathy for agents and customers

Responsibilities

• Serve as an agency expert on P&C, ensuring that decisions are of high quality
• Proactively seek and suggest ways to improve internal processes and results program-wide, from selling techniques to closing customers
• Review reports that portray individual agent performance and sales results; analyzing data to evaluate your team and inform operational changes
• Regularly coach and mentor a growing team of agents to achieve quotas, while fostering a culture of accountability and results
• Monitor the day-to-day inquiry volume, agent schedule and adherence, while proactively adjusting and flexing to support demand

Preferred Qualifications

Have experience with early-stage or high-growth tech startups