Included Health is hiring a
Pharmacy Carrier Relations Director

Summary

Join us as the Pharmacy Carrier Relations Director, where you will forge collaborative relationships with pharmacy partners, inform strategy in the pharmacy space, and deploy innovative new products. This role requires a forward-thinking strategic mindset and strong diplomacy skills.

Requirements

• 12+ years of relationship management, operations or strategic planning expertise, with direct experience working within the pharmacy benefits management space
• Active relationships with commercial PBMs and carriers / health plans is preferred
• Strategic planning and critical thinking skills, program management expertise, deep expertise in the PBM space
• Strong communication skills, both written and verbal, with the ability to convey complex information and messages to a broad and diverse audience
• Strong interpersonal skills with the ability to work independently and within a team environment
• Experience using data to provide practical business insights through presentations and reporting and drive decision making through presentations and reporting
• Experience resolving and communicating about issues with both data driven and non-data driven audiences
• Experience in a high growth, fast changing environment
• Ability to travel as needed to build external relationships with key stakeholders

Responsibilities

• Owning relationship management with key external partners in support of mutual employer clients with a specific focus on pharmacy benefits managers
• Ongoing understanding of dynamic pharmacy benefits landscape, including PBM growth strategy, business performance, go-forward business strategy to inform future Included Health strategy
• Strong collaboration with the product teams to deploy innovative new products in the market as we expand our offerings into the pharmacy space including product design, client facing sales support and future roadmap
• Implementing scalable business processes, developing communications and ensuring internal Included Health carrier-related needs are coordinated and strategically aligned
• Identify trends and assist in the development of mitigation strategies, where appropriate, in partnership with the Carrier Relations and broader Strategic Partnership and Insights team

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off (
• 12 weeks of 100% Paid Parental leave
• Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations