Pharmacy Customer Services Associate

Summary

Join our team as a Pharmacy Customer Service Associate and contribute to improving healthcare outcomes. As an entry-level customer service representative, you'll provide external support, work under close supervision, and complete a 4-week training course. After 120 days onsite, the role becomes hybrid or remote.

Requirements

• Ability to learn quickly, multi-task, and have basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Positive demeanor and clear understanding of professional boundaries with clients (empathetic, responsive, patient, and conscientious)
• An aptitude for conflict resolution, problem-solving, and negotiation
• Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent

Responsibilities

• Provide external customer service support by receiving and responding to information and/or program service inquiries
• Collaborate with other call center representatives to improve customer service
• Guide callers through requirements to process a pharmacy benefit investigation
• Field customer calls to provide complete and accurate answers to all queries and concerns
• De-escalation support and resolution for dissatisfied customers

Benefits

• Medical, dental and vision benefits become effective the first day of the month following 30 days of employment
• Employees are fully vested in their 401(k) after 90 days of employment
• PTO is preloaded; not accrued. New employees are prorated 100 hours of PTO (12.5 days) and then increased to 140 hours (17.5 days) upon anniversary
• Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary