Pharmacy Program Manager

Summary

Join PointClickCare as a Pharmacy Program Manager and build strong relationships with pharmacy customers in the senior living market. You will leverage your deep industry knowledge to advise on best practices, expand PointClickCare's business, and act as a key source of industry expertise. Key responsibilities include managing a strategic pharmacy portfolio, achieving implementation objectives, conducting business reviews, resolving escalated issues, and advocating for pharmacy partners. This role requires strong communication, problem-solving, and leadership skills, along with experience in healthcare sales, account management, or project management. A bachelor's degree is required, and experience in long-term care and electronic health records is highly desirable. PointClickCare offers a competitive salary, bonus, equity, and benefits package.

Requirements

• 5+ years sales / account management / project management in healthcare
• Exposure to long term care is required
• Experience with electronic health record systems
• Strong communication / presentation skills
• Good analytical / problem solving skills
• Leadership ability and collaborative style
• Ability to work independently
• Must be goal-oriented, positive, a self-starter, with strong financial and analytical skills
• Demonstrated ability to speak persuasively, build both broad and focused communication strategy, maintain and build positive relationships
• Bachelor’s Degree, preferably in business, healthcare or technology

Responsibilities

• Act as primary relationship holder for a strategic pharmacy portfolio with emphasis in Senior Living market and provide general guidance on business, operational and market discussions related to Senior Living pharmacy
• Achieve operational pharmacy implementation objectives by collaboratively designing communication and implementation strategies that promote further adoption of PointClickCare’s Integrated Medication Management and related capabilities
• Complete periodic business reviews for key pharmacies
• Manage resolution of escalated issues from either pharmacy or PointClickCare operational and support teams related to integration and operational effectiveness
• Advocate on behalf of pharmacy partners within the PointClickCare organization for issues affecting the adoption or sustainability of pharmacy integrations
• Liaise with internal departments, including Project Management, Data Services, Business Development, Product and Marketing etc, to ensure issues and enhancement requests are appropriately prioritized
• Act as internal PointClickCare expert on the pharmacy industry and more specifically pharmacies focused on the Senior Living market. Advise on pharmacy best practice, and educate on internal initiatives and business development opportunities
• Participate in pharmacy user communities / user groups
• Build broad base communication strategies that will serve to inform and educate the PointClickCare Pharmacy market

Preferred Qualifications

• Specific focus on the Senior Living market
• Knowledge of Pharmacy which operate in the Senior Living market

Benefits

• $125,000 - $139,000 a year
• Bonus
• Equity
• Benefits