Director, Patient Access Services

Summary

Join Nuvalent, a dynamic early-stage company in oncology drug development, as the Director, Patient Access Services. Reporting to the Senior Director, Market Access Strategy & Trade Operations, you will spearhead the creation and management of a patient support program for a new oral TKI in the NSCLC market. This role demands a strong understanding of patient needs and the ability to collaborate effectively with internal and external stakeholders. You will be responsible for program design, implementation, and optimization, ensuring timely patient access to critical treatment. Success in this position requires demonstrated experience in patient support services, strong communication skills, and a strategic mindset. The ideal candidate will be a patient champion, driving results and fostering a culture of continuous improvement.

Requirements

• Bachelor’s degree
• 8+ years’ equivalent experience in Patient Support Services
• Oral oncology product launch experience
• Demonstrated strategic thinking, initiative, and creativity related to Patient Support Program processes
• In depth understanding of relevant US legal, compliance, and regulatory requirements required
• Experience in interactions with top US Specialty Pharmacies and Payers
• Experience working with a variety of internal stakeholders, including field sales, marketing, trade & distribution, and market access
• Strong interpersonal skills
• Experience in patient services industry standard KPI’s and data analysis
• Demonstrated organizational skills to manage multiple projects simultaneously, prioritize projects effectively and communicate at all levels within the company
• Strong written and verbal communication skills (including presentation skills)
• Up to 20% domestic travel

Responsibilities

• Lead the design, build, implementation, launch, and post-launch for the US patient support program for Nuvalent planned first commercial product, including vendor selection and management for the Nuvalent patient hub services (i.e., BI, PA, PAP, co-pay)
• Collaborate with Patient Marketing to incorporate feedback from patients and patient groups on resources, offerings, and marketing materials
• Collaborate with Patient Marketing to incorporate connectivity for patients to outside support services through patient advocacy organizations
• Stay abreast of patient needs and monitor patient and provider feedback of service offerings
• Create KPI’s and analyze the patient services program data and insights to identify opportunities for optimizing Nuvalent patient services offering; meet or exceed service levels based on KPI’s established at the program level
• Develop Nuvalent policies related to the patient services program (i.e., free goods policy)
• Develop external-facing patient and provider resources aligned with brand and market access marketing; work closely with internal partners leading website and brand
• Partner with Safety, Quality, and PV and report AEs and product complaints through medical information
• Partner with internal Field Reimbursement, Payer, and Key Account colleagues as appropriate for individual patient and provider access needs
• Achieve brand-specific patient access objectives
• Support appropriate coverage discussions internally with appropriate functions and externally with customers as appropriate
• Work effectively and collaboratively with internal cross-functional partners, develop, and cultivate relationships with key external stakeholders including patient hub vendor
• Partner with internal and external stakeholders to identify, anticipate, and address patient and practice reimbursement issues
• Collaborate with Commercial Supply Team, Tech Ops, and Finance to inform forecast, gross to net, and manage inventory

Preferred Qualifications

Experience in non-small cell lung cancer preferred