Senior Pharmacy Program Manager

Summary

Join House Rx, a company dedicated to making specialty medications more affordable and accessible, as a Sr. Program Manager. This role requires expertise in customer success, pharmacy operational management, and financial growth. You will build relationships with key stakeholders, oversee operations, and drive financial performance. The position involves at least 50% travel to customer sites. House Rx offers a supportive and collaborative remote-first work environment with flexible hours and generous benefits. This is an opportunity to contribute to a mission-driven company and work with a talented team.

Requirements

• 8+ years of experience with a minimum of 3-5 years in program management or a similar role, with a demonstrated track record of success in customer relations, operational management, and financial oversight
• Experience/knowledge of the pharmacy space is required
• Strong relationship-building and communication skills, with the ability to adapt communication styles to various audiences
• Proficient in analyzing financial data and driving program growth through data-driven decision-making
• Experience in operational oversight, with a focus on issue resolution and process improvement

Responsibilities

• Establish and maintain strong, collaborative relationships with key stakeholders, including dispensers, clinic staff, financial personnel, providers, and executives
• Tailor communication to suit various audiences, ensuring clarity and alignment
• Proactively address concerns and objections raised by stakeholders
• Master the use of House Rx template decks, customizing them to meet specific customer needs
• Serve as the voice of the customer in all internal discussions, effectively communicating their needs and expectations
• Regularly monitor communication channels, task queues, and documentation to identify potential operational gaps before they impact customers
• Distinguish between program-related and operational issues, addressing customer expectations independently when possible, and escalating Clin Ops-related concerns as needed
• Conduct bi-weekly operational reviews with internal teams, maintaining a high alignment score based on cross-functional feedback regarding clarity and execution
• Oversee the program’s Profit & Loss statements, ensuring budgeted profitability targets are met or exceeded
• Identify and implement new growth initiatives, maintaining or launching at least two initiatives per customer each quarter
• Assess the financial and operational implications of customer requests, completing ROI analyses and presenting findings to stakeholders within three business days

Preferred Qualifications

Specialty pharmacy experience

Benefits

• Flexible work hours and flexible paid time off
• Work remotely
• Generous parental leave
• Comprehensive healthcare, vision and dental benefits
• Competitive salary and equity stake