3GC Group is hiring a
Platform Developer

Summary

The job is for a Front-end Platform developer in the IT Service Management Team, responsible for administering and developing the Freshservice platform. The role requires 5+ years of relevant experience, proficiency in HTML, CSS, Ruby on Rails, JavaScript, jQuery, MVC architecture, OOP programming style, and ITIL foundations.

Requirements

• Have a minimum of 5 years of relevant professional experience as a Front-End/Platform Developer
• Have a 2+ years of experience as Software Engineer or Software Developer or in a relevant role
• Have a solid knowledge of HTML, CSS, SASS, Ruby on Rails, Webhooks
• Possess excellent knowledge of JavaScript, jQuery
• Be familiar with MVC architecture and OOP programming style
• Has exposure to one or more JS Framework, Data Structures and Algorithms, Team mentoring/ Handling
• Be a customer success-focused individual with deep understanding and experience with all forms of IT
• Have an experience in ITIL foundations and the execution of best practices as it relates to the IT Service Management
• Be proficient/experienced in Microsoft cloud functions (O365)
• Have high attention to detail
• Maintain clear and efficient communication with internal staff and customers
• Have the ability to set priorities and complete projects in a fast-paced environment
• Have the ability to work quickly, independently, and effectively with little direct supervision
• Be committed to the highest standards of quality
• Have a fully functional and up-to-date computer with which to perform duties
• Be willing to install next-generation endpoint protection on the computer
• Be a current resident of the Philippines and can perform work from there
• Be willing to work in US Pacific Time (8:00am-5:00pm PST) corresponding to 00:00am -9:00am PH time)

Responsibilities

• Plan, estimate, do requirement analysis, the layout design of the assigned project and other ongoing projects in a team with Project Manager / Developer / Designer
• Work closely with design, product management, and development teams to create elegant, usable, responsive, and interactive interfaces
• Maintain and audit code quality as per set guidelines and standards in assigned projects
• Test completed tasks in ongoing projects in a team before delivering to the team to ensure on-time delivery
• Train and mentor team members
• Perform people management to include client teams and technical management
• Be responsible for the day-to-day management of the Freshservice platform, including administration, development, documentation, and process improvement within IT and with various business partners throughout the organization
• Ensure compliance with all company and client policies and procedures and federal and state laws
• Manage agent licenses, roles, and groups to ensure proper access levels
• Manage and troubleshoot workflows, integrations, and automations
• Develop analytical reports and dashboards for teams to provide meaningful data for Freshservice Implementations
• Ensure the system is performance as designed
• Work with Freshservice Support to manage and troubleshoot issues through to resolution
• Produce well-written code using the best software development practices including creating user-friendly website layout by using HTML and CSS while working in collaboration with client teams
• Integrate various backend services like Azure AD, Microsoft Teams, remote support tools, and more
• Create elegant, usable, responsive, and interactive interfaces across multiple devices
• Actively participate in troubleshooting, debugging, and updating system in both production and sandboxes
• Shepard/execute project plans for road maps and annual business goals
• Lead and hold weekly check-in calls with the team members in concert with the Director, IT Service Management
• At times lead internal team meetings to ensure development is progressing to plan
• Understand internal team member issues, provide sound recommendations, and follow through to resolution
• Create and maintain thorough documentation on all software changes, integrations with APIs, webhooks, workflows, business rules, roles, SLAs, and processes
• Develop and maintain training and associated documentation for agents and requesters
• Solve problems and make decisions relative to internal needs
• Find solutions for data management, process improvements, and automation to create lean efficient business processes throughout the organization
• Proactively manage team member relationships
• Lead team member check-in calls with business partners
• Drive initiatives focused on customer satisfaction
• Perform other duties as assigned