Platform Manager

Summary

Join Airbnb's Strategic Trust Defenses team as a Platform Product Manager and lead the development and implementation of platform solutions addressing multiple fraud vectors. Collaborate with engineers, data scientists, designers, and operations experts to protect Hosts and guests. Create a vision and strategy, lead cross-functional teams, maintain product backlog and roadmap, define goals and success metrics, and build alignment across teams. Present product roadmaps, evaluate new opportunities, and become a thought leader in Trust and Safety product development. This role requires deep expertise in Trust and Safety problems on marketplaces and strong communication, analytical, and problem-solving skills. The position is US-Remote Eligible with occasional office work.

Requirements

• 8+ years product management experience
• Deep expertise in Trust and Safety problems on marketplaces
• Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders
• Strong analytical, troubleshooting, and problem-solving skills
• Experienced in design, and hypothesis driven product development
• Entrepreneurial drive to achieve stretch goals in an innovative, fast-paced environment
• Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams
• Comfortable in an ambiguous matrixed organization

Responsibilities

• Lead the development and implementation of platform solutions that address multiple fraud vectors simultaneously
• Collaborate with engineers, data scientists, designers, operations experts, and various business lines to protect both Hosts and guests from abuse on the Airbnb platform
• Create a vision and strategy
• Lead cross-functional teams
• Maintain product backlog and roadmap
• Define goals and success metrics
• Build alignment
• Make tradeoffs
• Present product roadmap and status
• Evaluate new product opportunities
• Develop short term plans aligned with long term goals
• Creating vision and strategy that drives common Trust and Safety solutions across Airbnb
• Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and cross functional teams to ensure alignment, execution, and successful product launches
• Maintaining product backlog and the product roadmap
• Own prioritization process of product solutions based on business value and customer impact
• Defining goals and success with clearly measurable objectives and key results
• Building alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams
• Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints
• Presenting product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes
• Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront
• Becoming the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits