Platform Manager, Trust and Safety

Summary

Join Airbnb's Trust & Safety team as a Product Manager and help create a safer, more trusted community for millions of users worldwide. You will identify customer pain points and business opportunities, defining and delivering products that enhance safety and security. This role involves leading cross-functional teams, managing product backlogs, and setting strategic direction for Trust & Safety products and platforms. You will work on initiatives related to fraud prevention, safety incident reduction, and building machine learning products. Your work will have a significant impact on the future of hospitality and travel, requiring strong analytical, communication, and collaboration skills. This is a remote-eligible position, with occasional office work or offsite attendance.

Requirements

• 8+ years product management experience
• Prior product, operation, or engineering experience in security, trust, safety, risk or fraud
• Outstanding written and verbal communication ability to a diverse stakeholder audience, including a global team of C-level executives, product, and technical stakeholders
• Strong analytical, troubleshooting, and problem-solving skills
• Experience building machine learning products or technical product management
• Experienced in design, and hypothesis driven product development
• Entrepreneurial drive to achieve stretch goals in an innovative fast-paced environment
• Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams
• Experience leading teams through ambiguity, and high stakes trade off decisions

Responsibilities

• Creating vision and strategy for Trust & Safety products and platforms
• Leading a cross-functional working group of engineers, data scientists, designers, operations experts, and policy experts to ensure alignment, execution, and launches
• Maintaining product backlog and the product roadmap. Own prioritization process of product solutions based on business value and customer impact
• Defining goals and success with clearly measurable objectives and key results
• Building alignment across product teams (inside and outside of Trust & Safety), and Leadership/Executive teams
• Anticipating bottlenecks, making tradeoffs and balancing the business needs, customer needs, versus technical or operational constraints
• Presenting product roadmap and status to the business and Airbnb leadership on an ongoing basis. Communicate concisely and influence outcomes
• Evaluating new product opportunities and bring forward proposals (buy, build, partner solutions) for new capabilities with data and users at the forefront
• Developing short term plans aligned with long term goals to iteratively build platform capabilities to defend against fraud, abuse, safety, unwanted bad activities, etc
• Becoming the thought leader and entrepreneur that others within Airbnb look up to for knowledge, processes, and methods on building products and platforms

Benefits

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits