Trust & Safety Lead

Summary

Join Genies, an AI avatar and games technology company, as their Trust & Safety Lead. You will oversee the integrity and safety of their growing ecosystem of user-generated content (UGC) and AI-powered creation tools. Develop policies, systems, and tools to prevent misuse and safeguard against emerging risks associated with AI-generated content. Collaborate cross-functionally to ensure Genies remains a safe and inclusive space. Monitor platform behavior and trends to proactively identify and mitigate risks. Act as the central liaison for safety escalations, handling incidents with speed and integrity. Build and manage a team of moderators to enforce standards. Promote user education and transparency. Stay ahead of industry trends and regulatory guidance.

Requirements

• 5–7+ years of experience in Trust & Safety, Content Moderation, Risk, or Policy roles within digital platforms or creator ecosystems
• Proven experience creating and implementing scalable trust & safety operations and policies, ideally for a consumer or social product
• Strong understanding of UGC moderation, policy development, abuse trends, and risk detection systems
• Demonstrated leadership in crisis response and sensitive incident management
• Excellent judgment and communication skills — comfortable making high-stakes decisions quickly and collaboratively
• Ability to work cross-functionally and influence teams across product, engineering, legal, and ops

Responsibilities

• Own and evolve Genies’ Trust & Safety strategy across all surfaces, ensuring a safe, respectful, and inclusive digital environment
• Establish and enforce community guidelines, moderation frameworks, and enforcement policies for user-generated content, digital goods, and virtual interactions
• Partner with Engineering and Product to develop scalable tools and systems for content moderation, abuse detection, user reporting, and risk mitigation
• Work with our partners to implement their brand specific trust and safety requirements
• Monitor platform behavior and trends to proactively identify emerging risks and design safeguards before issues scale
• Act as the central liaison for safety escalations, working cross-functionally with Legal, Partnerships, Support, and Executive Leadership to handle incidents with speed and integrity
• Work within our UGC communities to build and manage a team of moderators to help cultivate and enforce our standards
• Collaborate with internal stakeholders to promote user education, transparency, and community well-being through clear communication and policy updates
• Stay ahead of industry trends, regulatory guidance, and global policy developments to ensure Genies remains at the forefront of platform safety

Preferred Qualifications

• A passion for digital identity, creator platforms, or virtual economies is a strong plus
• Experience managing a global or distributed moderation team is a bonus

Benefits

• You'll work with a team that you’ll be able to learn from and grow with, including support for your own professional development
• You'll be at the helm of your own career, shaping it with your own innovative contributions to a nascent team and product with flexible hours and a work from home policy
• You'll enjoy the culture and perks of a startup, with the stability of being well funded
• Comprehensive health insurance for you and your family (Anthem + Kaiser Options Available), Dental and Vision Insurance
• Competitive salaries for all full time employees
• Unlimited paid time off, sick time, and paid company holidays, in addition to paid parental leave, bereavement leave, and jury duty leave for full-time employees
• Health & wellness support through programs such as monthly wellness reimbursement
• Working in a brand new, bright, open-environment and fun office space - there’s even a slide!
• Choice of MacBook or windows laptop