Platform Policy Expert

Summary

Join Discord as a Policy Domain Expert and help keep our platform safe for users and developers. You will identify, research, and write platform integrity policies, collaborating with various teams. Your responsibilities include operationalizing new policies, managing policy escalations, and setting the long-term vision for resolving platform integrity issues. You will also drive complex policy projects and coordinate cross-functional responses to content decisions. This role requires experience in content policy writing, social science research, and data-driven decision-making. The position offers a competitive salary, equity, and benefits.

Requirements

• Experience working on relevant issues at another game company or tech company: Spam, scams, fraud, and other forms of platform abuse
• Malware and malicious conduct
• Inauthentic behaviors or engagement
• Platform ban evasion
• Apps and developers
• General knowledge about APIs and API integrations
• Familiarity with scaled abuse, as well as technical and adversarial abuse patterns
• Experience in content policy writing and development, social science research, and data-driven decision-making
• Familiarity with project and/or program management
• Passion for supporting both your team and our users
• Strong organizational and communication skills
• Attitude of open-mindedness, collaboration, flexibility, and always questioning your assumptions

Responsibilities

• Identify, research, and write platform integrity policies to support users and developers on Discord through close collaboration with Product, Legal, Trust & Safety, and Product Policy
• Partner with enforcement teams under Product, Trust & Safety, Customer Support, and Developer Support to operationalize new policies through agent training, tooling changes, and enforcement guidance
• Manage and resolve policy escalations from cross-functional partners, including Product, Trust & Safety, Legal, Communications, and more
• Set the long-term vision and strategy for resolving issues within the platform integrity space, such as iterating on enforcement frameworks for Discord’s developer ecosystem
• Drive complex policy projects, including around Discord developers, apps, games, and emerging product launches
• Coordinate cross-functional responses to content decisions that balance differing opinions, perspectives, and risk assessments in order to provide effective policy guidance
• Write user-facing communications to explain our platform integrity policies and enforcement decisions through blog posts, Help Center articles, and other resources
• Articulate Discord’s values and policy principles to internal stakeholder teams

Preferred Qualifications

• Familiarity with Discord, its developer ecosystem, and its API
• Experience working with or writing policies for teen creators and developers
• Multilingual

Benefits

• Equity
• Benefits