Platform Product Manager

Summary

Join Cloudbeds, a leading hospitality technology company, as a Platform Product Manager. You will lead the development and optimization of our core Property Management System (PMS) platform, focusing on features for mid-market and larger properties. This role requires strong product management experience, technical skills, and expertise in the hospitality industry. You will collaborate with cross-functional teams, gather customer insights, and use data to drive product decisions. Cloudbeds offers a remote-first work environment and a comprehensive benefits package. We are seeking a highly skilled individual to contribute to our mission of powering every property in the world.

Requirements

• 5+ years of product management experience, with at least 2 years focused on platform or SaaS products
• Proven experience in developing features for mid-market or larger enterprises, especially those with complex operational needs
• Strong understanding of Property Management Systems (PMS) and their role within the hospitality industry
• Familiarity with system integrations, APIs, and platform scalability best practices
• Excellent communication and stakeholder management skills, with the ability to engage both technical and non-technical audiences
• Strategic mindset with a hands-on approach to executing product roadmaps
• Analytical skills with experience using data to inform product decisions
• Bachelor's degree in Business, Computer Science, or a related field; advanced degree or MBA is a plus
• Experience with enterprise-scale property management solutions or software
• Knowledge of trends and challenges in the hospitality industry, particularly in mid-market and large property segments
• Familiarity with Agile product management methodologies and tools (e.g., Jira, Confluence)

Responsibilities

• Drive the roadmap and development of features designed to meet the complex needs of mid-sized and large properties
• Conduct market research and gather customer insights to define and prioritize features that maximize value for property managers and owners
• Manage the calculation and application of taxes, fees, and financial elements across diverse booking scenarios, including rate plans, packages, group bookings, and corporate reservations
• Understand and optimize the entire booking lifecycle, from rate plan setup, items, and services to taxes, fees, deposits, and ledger management
• Ensure the Property Management System delivers scalable, accurate, and efficient solutions that can adapt to the needs of growing and diverse customer bases
• Collaborate with engineering teams to optimize platform performance and address technical challenges
• Work closely with property managers, owners, and operations teams to gather feedback and translate their needs into actionable product requirements
• Serve as the primary liaison between business and technical teams, ensuring alignment on priorities and objectives
• Collaborate with engineering, design, sales, and marketing teams to deliver features on time and within scope
• Communicate effectively with internal and external stakeholders to articulate the value and functionality of platform enhancements
• Define success metrics and key performance indicators (KPIs) to evaluate the performance of new features and overall platform health
• Use data and customer feedback to drive continuous improvement of the platform

Preferred Qualifications

Experience working directly in the hospitality industry, preferably in a back-office, accounting and revenue management capacity for mid-market or larger hotels or chains

Benefits

• Remote First
• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for employee use for free (San Diego & São Paulo)
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in Cloudbeds University
• Therapy + coaching sessions (limited per year)
• Access to professional development, including manager training, upskilling and knowledge transfer