Platform Product Manager

Summary

Join iVisa's growing global team as a Platform Product Manager! You'll develop and execute a long-term platform strategy, optimize order processing, prioritize AI capabilities, and leverage analytics for efficiency improvements. This role involves stakeholder management, cross-team collaboration, training, and coaching junior PMs. iVisa offers a remote-first work environment, mental wellness sessions, training allowances, extended family leave, and unlimited PTO for managers and above. We're looking for someone with 5+ years of experience in operational or project management, familiarity with backend admin tools, and strong problem-solving skills.

Requirements

• +5 years in an operational or project management role supporting multiple teams and projects
• Familiarity and experience with backend admin tools, and managing complex datasets with multiple dependencies
• Ability to clearly identify areas of improvement and document them
• A problem-solving attitude with a strong focus on stakeholders
• Ability to express yourself effectively while communicating with teams from around the organization
• User-driven mindset while driving company objectives
• Experience leading and coaching junior PMs

Responsibilities

• Develop a long-term vision and strategy for the platform, ensuring alignment with business and technical objectives
• Increase the throughput of order processing while minimizing costs, and increase the speed to create and update applications while meeting or exceeding today’s accuracy standards
• Prioritize AI capabilities ensuring workflow management, processing efficiency, and order performance management
• Leverage analytics and feedback from the operations teams to optimize speed, efficiency, and accuracy when processing orders by providing ongoing support. (Fulfillment, Customer Service, etc)
• Stakeholder Management & Cross-Team Collaboration: lead communication with engineering, business, and leadership teams
• Train our teams as we launch new admin products and tools
• Coach, lead, and assign well-defined tasks and projects to junior PMs, ensuring they have autonomy while maintaining alignment with platform goals

Benefits

• Truly remote-first work environment: work from anywhere or everywhere - we encourage global travel
• Mental wellness sessions: Our sessions are led by certified psychologists to support your mental health
• Training Allowance: Access an outstanding learning platform to facilitate your professional growth
• Extended Family Leave policy: Our policy covers all birthing parents, non-birthing parents, and adopting parents
• Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above