Remote Platform Specialist

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GroundTruth

๐Ÿ’ต $82k-$100k
๐Ÿ“Remote - United States

Job highlights

Summary

Join GroundTruth as a Platform Specialist (Account Manager) and drive in-store visits and other real business results with our targeted advertising campaigns. As a key member of our Platform team, you'll provide technical solutions for streamlining operations, manage omni-channel campaigns, and establish successful relationships with our customer base.

Requirements

  • Bachelor's degree in Advertising, Marketing or other related Business field and/or equivalent in education and experience
  • 2 to 4 years of relevant experience in a digital media, performance marketing agency, social agency, account management, or media sales role (4 years of relevant experience without a degree)
  • Experience in client-facing roles, including conducting product demos, delivering training sessions, facilitating QBRs, and managing a portfolio of client accounts
  • Experience operating technical platforms like Twitter, Facebook, AdWords, DSPs, etc
  • Mobile advertising knowledge required
  • A passion for technology and a deep understanding of the mobile space across search, social, advertising networks, rich media vendors, mobile payments, etc
  • Excellent presentation and communication skills, both in person and over the phone
  • Strong organizational and planning skills, an attention to detail, and an appreciation of deadlines and goals
  • Proficiency in Office Suite, Excel Powerpoint or Keynote, and Salesforce
  • Technical aptitude: youโ€™re not afraid of new technologies and eager to learn

Responsibilities

  • Be responsible for a book of business and will be assigned individual goals
  • Put the customer's lens on when explaining the location landscape and advantages of Ads Manager platform
  • Own customer relationships from post account creation to maturity, and help with education, campaign setup, optimizations, and reporting
  • Leverage cross-industry and platform expertise to provide consultative recommendations / upsell for your clients
  • Share best practices both externally and internally to elevate the ability of you and your teammates
  • Track, measure, and analyze the performance of multiple mobile advertising campaigns simultaneously
  • Be the first point of partner contact for any technical guidance, campaign set up and training requests
  • Provide excellent customer service to internal and external stakeholders with clear communication, attention to detail and a positive drive for results
  • Specialize in collecting, organizing, and analyzing data from various systems
  • Provide Ad Hoc solutions for automating and streamlining internal process
  • Confident in giving training and demos to external clients
  • Execute with input from Director and Team Lead
  • Partner with peers & sales staff to manage accounts, grow business & overcome daily hurdles

Preferred Qualifications

  • A fast learner and creative problem solver that loves to seek out solutions and doesnโ€™t wait for answers
  • Organized, detail-oriented and adept at prioritizing and managing multiple tasks at one time
  • Driven by your clientsโ€™ success and believe you play a direct role in your clientโ€™s ability to succeed
  • Dynamic, hard-working, and able to pivot direction quickly to keep up with business demand
  • A strong communicator, written and oral, and are comfortable in engaging conversation with any level
  • Able to think strategically, courteously and responds swiftly to customer requests
  • Able to hit and exceed quarterly performance expectations
  • Able to handle high-stress and high-volume workloads
  • Technically competent (understand software, hardware, networks, etc.)
  • Motivated, goal orientated, and persistent, open to learning new skills and software
  • Responsible and responsive: can work with minimal direction
  • A team player and not afraid to roll up your sleeves and help when needed
  • Self-sufficient and not afraid to take the lead and manage tasks independently
  • Coachable and open to feedback
  • Respectful: we treat each other with respect and assume the best of one another

Benefits

  • Remote-first philosophy, subject to each managerโ€™s discretion depending on the needs of the role
  • Flexible vacation
  • Daily lunch credit when working in-office
  • Fully stocked snacks and beverages
  • 401(k) employer match
  • Fully-paid medical premiums for employees
  • Generous parental leave
  • Active DEIB Committee with regular initiatives
  • Inclusion Academy seminars
  • Wellness and gym reimbursement
  • Family and pet expense reimbursement
  • Education and coaching reimbursement program
  • Option for mobile phone reimbursement or separate company phone
  • Equity analysis to ensure fair pay
This job is filled or no longer available