Remote Platform Specialist

Summary

Join GroundTruth as a Platform Specialist (Account Manager) and drive in-store visits and other real business results with our targeted advertising campaigns. As a key member of our Platform team, you'll provide technical solutions for streamlining operations, manage omni-channel campaigns, and establish successful relationships with our customer base.

Requirements

• Bachelor's degree in Advertising, Marketing or other related Business field and/or equivalent in education and experience
• 2 to 4 years of relevant experience in a digital media, performance marketing agency, social agency, account management, or media sales role (4 years of relevant experience without a degree)
• Experience in client-facing roles, including conducting product demos, delivering training sessions, facilitating QBRs, and managing a portfolio of client accounts
• Experience operating technical platforms like Twitter, Facebook, AdWords, DSPs, etc
• Mobile advertising knowledge required
• A passion for technology and a deep understanding of the mobile space across search, social, advertising networks, rich media vendors, mobile payments, etc
• Excellent presentation and communication skills, both in person and over the phone
• Strong organizational and planning skills, an attention to detail, and an appreciation of deadlines and goals
• Proficiency in Office Suite, Excel Powerpoint or Keynote, and Salesforce
• Technical aptitude: you’re not afraid of new technologies and eager to learn

Responsibilities

• Be responsible for a book of business and will be assigned individual goals
• Put the customer's lens on when explaining the location landscape and advantages of Ads Manager platform
• Own customer relationships from post account creation to maturity, and help with education, campaign setup, optimizations, and reporting
• Leverage cross-industry and platform expertise to provide consultative recommendations / upsell for your clients
• Share best practices both externally and internally to elevate the ability of you and your teammates
• Track, measure, and analyze the performance of multiple mobile advertising campaigns simultaneously
• Be the first point of partner contact for any technical guidance, campaign set up and training requests
• Provide excellent customer service to internal and external stakeholders with clear communication, attention to detail and a positive drive for results
• Specialize in collecting, organizing, and analyzing data from various systems
• Provide Ad Hoc solutions for automating and streamlining internal process
• Confident in giving training and demos to external clients
• Execute with input from Director and Team Lead
• Partner with peers & sales staff to manage accounts, grow business & overcome daily hurdles

Preferred Qualifications

• A fast learner and creative problem solver that loves to seek out solutions and doesn’t wait for answers
• Organized, detail-oriented and adept at prioritizing and managing multiple tasks at one time
• Driven by your clients’ success and believe you play a direct role in your client’s ability to succeed
• Dynamic, hard-working, and able to pivot direction quickly to keep up with business demand
• A strong communicator, written and oral, and are comfortable in engaging conversation with any level
• Able to think strategically, courteously and responds swiftly to customer requests
• Able to hit and exceed quarterly performance expectations
• Able to handle high-stress and high-volume workloads
• Technically competent (understand software, hardware, networks, etc.)
• Motivated, goal orientated, and persistent, open to learning new skills and software
• Responsible and responsive: can work with minimal direction
• A team player and not afraid to roll up your sleeves and help when needed
• Self-sufficient and not afraid to take the lead and manage tasks independently
• Coachable and open to feedback
• Respectful: we treat each other with respect and assume the best of one another

Benefits

• Remote-first philosophy, subject to each manager’s discretion depending on the needs of the role
• Flexible vacation
• Daily lunch credit when working in-office
• Fully stocked snacks and beverages
• 401(k) employer match
• Fully-paid medical premiums for employees
• Generous parental leave
• Active DEIB Committee with regular initiatives
• Inclusion Academy seminars
• Wellness and gym reimbursement
• Family and pet expense reimbursement
• Education and coaching reimbursement program
• Option for mobile phone reimbursement or separate company phone
• Equity analysis to ensure fair pay