Remote Platform Specialist
closedGroundTruth
๐ต $82k-$100k
๐Remote - United States
Job highlights
Summary
Join GroundTruth as a Platform Specialist (Account Manager) and drive in-store visits and other real business results with our targeted advertising campaigns. As a key member of our Platform team, you'll provide technical solutions for streamlining operations, manage omni-channel campaigns, and establish successful relationships with our customer base.
Requirements
- Bachelor's degree in Advertising, Marketing or other related Business field and/or equivalent in education and experience
- 2 to 4 years of relevant experience in a digital media, performance marketing agency, social agency, account management, or media sales role (4 years of relevant experience without a degree)
- Experience in client-facing roles, including conducting product demos, delivering training sessions, facilitating QBRs, and managing a portfolio of client accounts
- Experience operating technical platforms like Twitter, Facebook, AdWords, DSPs, etc
- Mobile advertising knowledge required
- A passion for technology and a deep understanding of the mobile space across search, social, advertising networks, rich media vendors, mobile payments, etc
- Excellent presentation and communication skills, both in person and over the phone
- Strong organizational and planning skills, an attention to detail, and an appreciation of deadlines and goals
- Proficiency in Office Suite, Excel Powerpoint or Keynote, and Salesforce
- Technical aptitude: youโre not afraid of new technologies and eager to learn
Responsibilities
- Be responsible for a book of business and will be assigned individual goals
- Put the customer's lens on when explaining the location landscape and advantages of Ads Manager platform
- Own customer relationships from post account creation to maturity, and help with education, campaign setup, optimizations, and reporting
- Leverage cross-industry and platform expertise to provide consultative recommendations / upsell for your clients
- Share best practices both externally and internally to elevate the ability of you and your teammates
- Track, measure, and analyze the performance of multiple mobile advertising campaigns simultaneously
- Be the first point of partner contact for any technical guidance, campaign set up and training requests
- Provide excellent customer service to internal and external stakeholders with clear communication, attention to detail and a positive drive for results
- Specialize in collecting, organizing, and analyzing data from various systems
- Provide Ad Hoc solutions for automating and streamlining internal process
- Confident in giving training and demos to external clients
- Execute with input from Director and Team Lead
- Partner with peers & sales staff to manage accounts, grow business & overcome daily hurdles
Preferred Qualifications
- A fast learner and creative problem solver that loves to seek out solutions and doesnโt wait for answers
- Organized, detail-oriented and adept at prioritizing and managing multiple tasks at one time
- Driven by your clientsโ success and believe you play a direct role in your clientโs ability to succeed
- Dynamic, hard-working, and able to pivot direction quickly to keep up with business demand
- A strong communicator, written and oral, and are comfortable in engaging conversation with any level
- Able to think strategically, courteously and responds swiftly to customer requests
- Able to hit and exceed quarterly performance expectations
- Able to handle high-stress and high-volume workloads
- Technically competent (understand software, hardware, networks, etc.)
- Motivated, goal orientated, and persistent, open to learning new skills and software
- Responsible and responsive: can work with minimal direction
- A team player and not afraid to roll up your sleeves and help when needed
- Self-sufficient and not afraid to take the lead and manage tasks independently
- Coachable and open to feedback
- Respectful: we treat each other with respect and assume the best of one another
Benefits
- Remote-first philosophy, subject to each managerโs discretion depending on the needs of the role
- Flexible vacation
- Daily lunch credit when working in-office
- Fully stocked snacks and beverages
- 401(k) employer match
- Fully-paid medical premiums for employees
- Generous parental leave
- Active DEIB Committee with regular initiatives
- Inclusion Academy seminars
- Wellness and gym reimbursement
- Family and pet expense reimbursement
- Education and coaching reimbursement program
- Option for mobile phone reimbursement or separate company phone
- Equity analysis to ensure fair pay
This job is filled or no longer available
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