Keywords Studios is hiring a
Player Support Agent

Summary

The job involves providing customer service support via email and ticketing for gaming accounts, utilizing an internal ticketing system, taking ownership of incidents, and escalating issues as needed. The position requires excellent written communication skills, experience in a customer support environment, preferably from a BPO setting, and a gaming background is beneficial. The role may require on-site work based on business needs.

Requirements

• Excellent written communication skills
• Experience in a customer support environment
• Amenable to work on a shifting schedule
• Willing to work on-site based on business needs

Responsibilities

• Provide customer service support via non-voice, email support & ticketing for gaming accounts
• Deliver timely, accurate and respectful answers to customers’ questions and issues
• Utilize the internal ticketing system to log all requests and activities
• Take ownership of Customer Service incidents and work to successfully resolve them
• Escalate issues as needed

Preferred Qualifications

• Preferably with customer service experience in a BPO setting
• Gaming background is a plus

Benefits

• Non-taxable Allowances
• Paid Time Offs
• HMO and Life Insurance
• Overtime/Holiday/Rest Day Premiums