PMM Manager

Summary

The job is for a Product Marketing Manager at Intercom, responsible for managing two direct reports, owning the product marketing narrative, collaborating with various teams, and ensuring high-quality content across all web surfaces and sales materials. The role focuses on web and sales channels and requires 6-8+ years of B2B technology experience.

Requirements

• 6-8+ years of product marketing experience in B2B technology, preferably in SaaS
• Proven track record building successful websites and experience owning the copy & content strategies
• Outstanding writer
• Enjoys writing and workshopping copy until it's great
• Extraordinarily high attention to detail to uphold Intercom’s extremely high standards in execution, especially on our website
• Knows what great product-first product marketing means
• An execution machine. PMM at Intercom are in the business of getting shit done
• Proven track record of partnering with product, web, design teams to contribute to product and web strategy
• Comfortable collaborating with executives, often under pressure
• Operational expert with experience managing multiple projects and work streams simultaneously
• Excellent communicator, both written and verbal. Can communicate at different altitudes and simplify complex concepts to serve the audience
• Highly organized - able to work independently and effectively within a fluid environment by bringing clarity and simplicity to complex projects
• Natural leader and comfortable managing stakeholders across teams and levels
• Very high attention to detail (to uphold high standards in execution)

Responsibilities

• Manage two direct reports across both web and sales (enablement) channels
• Own ‘The Pitch’ and how we tell the Intercom story to the world across our two most important channels - web & sales
• Own copy & own the content strategy across our web surfaces
• Collaborate closely with Sales, Web, and PMM leadership to determine the overall strategy for our pitch, which comes to life via web and sales
• Create and maintain the Intercom sales narrative and all accompanying materials that enable sales to win deals
• Own product enablement, partnering closely with the sales enablement team, in order to elevate the performance of our global sales team

Benefits

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• MacBooks are our standard, but we also offer Windows for certain roles when needed