POA Coordinator

Summary

Join Experian, a global leader in data and analytics, as a POA Coordinator! Based in Costa Rica, this permanent, home-based role focuses on managing power of attorney documentation, addresses, and S.I.D.E.S. changes for client accounts. You will support client onboarding, maintain relationships with tax agencies, and ensure efficient process flow. Strong organizational and communication skills are essential. Experian offers a comprehensive benefits package including medical, life, and dental insurance, paid time off, performance bonuses, and more.

Requirements

• 3+ years of experience in Unemployment Insurance POAs
• Some knowledge of PEO POAs
• Strong ability to track task progress
• Strong interpersonal and team collaboration skills
• Ability to work independently with minimal supervision
• Microsoft Office Suite experience, including Word, Excel (can perform complex functions), PowerPoint, and Outlook

Responsibilities

• Create the process flow of power of attorney documents
• Establish and maintain address of records and State Information Data Exchange System (SIDES) documentation
• Address and resolve any delays in the POA process
• Communicate with internal staff and state agency personnel
• Track and follow up on alerts, notifying the POA Manager of any roadblocks
• Provide status updates for audit resolutions

Benefits

• Medical, life and dental insurance
• Asociación Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program