Policy Manager

Summary

Join Airbnb's Community & Commercial Policy team as a Commercial Policy Manager and contribute to the evolution of principled policies for guests and hosts globally. You will develop and improve commercial policies, guide policy implementation, collaborate with cross-functional stakeholders, support biannual launches, and use data to refine policies. This role requires strong analytical, communication, and problem-solving skills, along with experience in policy, legal, or trust and safety. You will work across the business to deliver policy solutions supporting Airbnb's growth and impact the experience of millions of community members. The position is US-remote eligible with occasional office work. Compensation includes a competitive salary and potential for bonus, equity, benefits, and employee travel credits.

Requirements

• 8+ years experience in a Policy, Legal, or Trust and Safety role; prior experience on commercial or product policy issues
• Demonstrated capacity for critical thinking, research, and analysis; strong attention to detail
• Exceptional writing and presentation abilities
• Ability to work across multiple challenging policy topics
• Thoughtful business judgment, ability to create clarity from ambiguous situations, and ability to work well under pressure
• Experience driving solutions to complex problems through cross-functional collaboration and incorporation of diverse stakeholder perspectives
• Fluency in data analysis and leading data-driven decision-making
• Ability to explain and simplify complex information, tradeoffs, and debates to others

Responsibilities

• Develop and improve commercial policies affecting the user experience, including policies covering cancellations, refunds, and payments
• Guide policy operationalization efforts in partnership with cross-functional stakeholders
• Collaborate with cross-functional stakeholders across the business including Product, Operations, Trust, Finance, Public Policy, Legal, and Communications
• Support biannual launches
• Use data, research, and insights to evaluate and revise policies as needed

Preferred Qualifications

• Experience working on commercial issues impacting a two-sided marketplace
• Experience working closely with operations teams
• Competence in spreadsheet software and other basic technical skills preferred

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits