Thumbtack is hiring a
Premier Service Advocate

Summary

The job is for a Premier Support Advocate on the Spanish support team at Thumbtack, a fast-growing home services platform. The role involves handling inbound requests from Spanish-speaking users through various channels and providing solutions to their needs. The position is remote and reports directly to a Team Manager.

Requirements

• Bilingual and professional Spanish proficiency
• 2+ years experience in a customer service driven role
• 2+ years experience in a call center environment

Responsibilities

• Partner with our Spanish pros and customers by listening to their needs and providing the best solutions
• Maintain excellent knowledge of Thumbtack’s products and services
• Participate in 30-40 Phone, SMS, or Chat consultations a day with our Spanish users to determine the best solution to get jobs done and grow small businesses
• Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills while building a relationship with the caller

Benefits

• Virtual-first working model coupled with in-person events
• 20 company-wide holidays including a week-long end-of-year company shutdown