Rainmaker Associates, Inc. is hiring a
PreSales Engineer

Summary

The job is for a Sales Engineer at Rainmaker Associates who will provide technical support, lead discovery sessions, and gain technical skills in NTT Centerstance Partner’s products and Salesforce. The role requires a minimum of five years of consulting experience or equivalent with other cloud-based CRM applications, and the candidate must have at least three Salesforce Certifications.

Requirements

• Gain technical skills and expertise in NTT Centerstance Partner’s products, services, and implementation methodology and Salesforce.com applications
• Maintain certifications and continually explore solution capabilities of the Salesforce ecosystem
• BS in Computer Science, Software engineering, MIS or Information Technology is preferable
• Minimum of five years of consulting experience delivering Salesforce solution offerings OR demonstrated expertise on Salesforce configuration and solutions offerings and equivalent experience with other cloud based CRM applications
• Minimum of three Salesforce Certifications including Sales Cloud, Service Cloud and Advanced Admin 301 or Developer 401
• Prior experience with sales process and forecasting of sales cycles
• Ability to understand and explain related technical issues, and skills related to working and resolving problems in customer accounts
• Candidate must demonstrate excellent verbal and written communication skills

Responsibilities

• Provide technical support in sales calls, solution presentations, and assist the Client Executive with understanding customer requirements
• Take joint ownership of the assigned accounts/opportunities with the Client Executive on technical issues
• Provide input for RFI and RFP responses, including the effort estimate, project team, timeline, implementation methodology and solution components
• Lead and facilitate discovery and scoping sessions with clients
• Anticipate customer needs and identify appropriate solution alternatives
• Understand client business process and potential constraints to define optimal and reasonable project scope and level-of-effort estimates to implement those
• Create and defend solution estimate and Statement Of Work
• Respond to customer questions and objections on technical issues
• Coordinate with Certified Technical Architects, integration, and data consultants, and others, as needed, for specific technical design requirements
• Provide recommendations on third-party applications
• Manage expectations with prospects, clients, NTTCS CEs and Consultants, and SFDC -- i.e., be the voice of common sense
• Establish solid credibility on behalf of self and NTTCS with prospects, clients, and SFDC
• Deliver excellent services sales presentations to the customer in support of the sales process
• Work with Client Executives and Consulting team to develop customer demonstrations and prototypes
• Support 'proof of concept' installations to help customers evaluate NTT Centerstance’s capabilities
• Provide architectural oversight of the solution throughout the project
• Conduct knowledge transfer to delivery team during the sales-to-delivery hand-off
• Provide guidance and advisory support to project team on implementation approach and complex configuration issues
• Participate in QA checkpoints during delivery to provide guidance and insure solution aligns with original scope
• Work with project team to develop and validate estimates to support Change Orders
• Contribute to estimating and SOW templates

Benefits

• Medical
• LTD
• Life
• Dental
• Matching 401K
• Paid Vacation/Sick Time
• Work from home as desired
• Get the day off on your birthday!