Pre-Sales Technical Support

Summary

Join ZigZag Global as their first Pre-Sales Technical Support hire in Spain! Based remotely in Madrid or a commutable distance, you will play a key role in launching ZigZag's Spanish market presence. Collaborate closely with the Business Development Manager to accelerate sales by providing technical expertise during pre-sales. You will conduct technical assessments, product demonstrations, and solutioning to ensure smooth onboarding for new customers. This role offers a high-visibility opportunity to directly impact ZigZag's success in Spain. You will be responsible for technical solutions, commercial proposals, and stakeholder engagement, while also contributing to product enhancement and process optimization. This is a full-time, permanent, remote position.

Requirements

• Previous experience in pre-sales technical support, solutions engineering, or similar roles within technology, logistics, or e-commerce industries
• Ability to establish trust with key stakeholders, especially at a technical level
• Understanding of customer needs, competitive landscape, and financial impact of technical solutions
• Highly motivated and proactive, capable of working independently in a new market
• Strong verbal and written communication skills in Spanish and English, with the ability to deliver compelling presentations
• Ability to analyse data and insights to drive strategic decisions
• Collaborative approach, working effectively with sales, implementation, and customer success teams

Responsibilities

• Support the Spanish sales team by reviewing proposals, designing solutions tailored to retailer needs, and ensuring all technical aspects align with their tech stack
• Assist with RFI/RFP submissions, bid coordination, prospect qualification, product demonstrations, technical discussions, and solution design
• Assess financial and budget impacts of proposed solutions and provide cost-effective recommendations
• Gather insights from prospects and customers to help shape product roadmap and enhancements
• Ensure proposed solutions are viable for both retailers and ZigZag, preventing delays during implementation. Support pilot projects and proof of concepts
• Provide technical assistance to existing customers and facilitate upselling of new features
• Work closely with sales and retailer stakeholders to eliminate technical barriers and speed up contract signing
• Establish and maintain relationships with technical decision-makers within retail businesses
• Advocate for ZigZag’s key features, including Paid Returns, Live Exchanges, and Refund to Gift Card
• Support marketing with product collateral, competitive analysis, and Spanish market insights
• Identify and develop new business opportunities and custom technical requirements
• Continuously improve and refine internal processes for efficiency

Benefits

• 22 working days holiday + public holidays + additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday
• Fully remote working within Spain
• Learning and Development (L&D) budget and allocated time to utilise it
• Home Office equipment
• Employee referral bonus scheme
• Flexible working hours