Primary Care Coordinator

Summary

Join Pine Park Health as a Primary Care Coordinator and become the central point of contact for a geriatric care team, managing 500-600 patients. You will coordinate patient care, maintain relationships with senior living facilities, and ensure excellent healthcare delivery. Key responsibilities include scheduling appointments, managing documentation, handling urgent care calls, and communicating effectively. The role requires a high school diploma, basic understanding of primary care, and comfort with healthcare technology. Pine Park Health offers a comprehensive benefits package including stock options, paid parental leave, health insurance, a 401k plan, and various allowances.

Requirements

• High School Diploma (some college preferred)
• Basic understanding of Primary Care Operations
• Reliable internet and HIPAA-compliant workspace
• Comfort with healthcare technology platforms
• Ability to thrive in a fast-paced, changing environment
• Attendance is critical in this role to ensure quality patient care
• Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG, CMS, etc

Responsibilities

• Serve as primary contact for patients, families, and providers
• Schedule and coordinate medical appointments
• Manage patient documentation and EMR updates
• Process urgent care calls and STAT tasks
• Participate in mandatory after-hours shift rotation
• Handle communications via phone, email, text, and fax
• Coordinate with community partners and specialty providers
• Facilitate new patient onboarding
• Answer 95% of inbound calls within 60 seconds and expect ~30 inbound calls / day
• Aim for an average wait time of less than 30 seconds
• Ensure caller wait times do not exceed 2 minutes
• Address 95% of Messages and Clinical Emails within 2 hours
• Complete routine tasks within 7 days; STAT tasks completed within 24 hours
• Proactively contact all newly enrolled patients within 24 hours to schedule a welcome visit
• Complete 100% of visit reminder calls each day and expect to make ~20 reminder calls / day
• Close/resolve all urgent voicemails within 1 hour
• Return non-urgent voicemails within 1 business day
• Ensure after-hours voicemails are addressed within first 2 hours of next business day
• Ensure accurate logging of all patient encounters for chronic care management
• Log 6 hours per day of care coordination using our custom logging software
• Assist with improvement projects related to quality and efficiency
• Achieve a patient satisfaction survey score of 8.5/10 or higher

Preferred Qualifications

Medical Assistant Certification

Benefits

• Stock Option Plan
• Paid Parental Leave
• Medical, Vision, and Dental Insurance
• 401K Retirement Plan
• Mileage and Cell Phone Reimbursement
• Annual Wellness Allowance
• Professional and Personal Development Annual Allowance
• FSA and Dependent Care FSA
• 10 Paid Holidays
• Paid Time Off
• Paid Sick days