Principal Communication Designer

Summary

Join Twilio as their next Principal Communication Designer and significantly contribute to shaping how they communicate their vision, products, and innovations. You will craft presentations and visual stories for investors, customers, employees, and partners. This role requires developing and executing visual strategies, collaborating with executives, mentoring junior designers, and managing multiple projects. The ideal candidate possesses a Bachelor's degree, 10+ years of experience in communication design, and proficiency in various design and presentation tools. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• Bachelor’s degree in Graphic Design, Communication Design, Visual Arts, Marketing, or a related field is required
• 10+ years of experience in communication design, visual storytelling, or graphic design, with a minimum of 3 years in a senior or principal role
• Demonstrated experience working directly with executive or senior leadership teams to develop strategic presentations and communication materials
• Proven track record of managing complex, high-stakes design projects independently and delivering impactful visual content
• Design Software Proficiency: Advanced skills in Figma and Adobe Creative Suite
• Presentation Tools: Expertise in PowerPoint, Keynote, and Google Slides for high-quality, polished presentations
• Data Visualization: Ability to simplify and visualize complex data to make information clear and engaging
• Strategic Communication: Skilled in aligning design solutions with business and executive goals, translating ideas into clear, persuasive visuals
• Collaboration: Exceptional interpersonal skills, with experience partnering with C-level executives and cross-functional teams
• Leadership and Mentorship: Demonstrated ability to mentor junior designers, provide constructive feedback, and foster a collaborative, high-performing team culture
• Adaptability: Flexibility to adjust priorities and designs based on evolving needs and feedback from stakeholders
• Detail-Oriented: High attention to detail in all design aspects, ensuring brand consistency and visual polish
• Problem-Solving: Proactive, with a strong ability to anticipate challenges and find creative solutions
• Time Management: Exceptional organizational skills with the ability to manage multiple projects under tight deadlines

Responsibilities

• Develop and execute visual strategies that clearly convey complex ideas to a range of audiences, including investors, customers, employees, and partners
• Collaborate closely with executives and product strategists to translate key messages, product architectures, and technology strategies into compelling presentations, visuals, and communication materials
• Lead and mentor junior designers by setting high standards for design quality, consistency, and brand alignment, fostering a culture of creativity and excellence
• Drive impactful storytelling initiatives that strengthen and evolve our brand narrative, helping shape and communicate our transformation to key audiences
• Manage multiple high-priority projects independently, ensuring timely delivery and effective execution of visual assets across a range of channels
• Identify and implement innovative design solutions that enhance visual storytelling, incorporate data visualization effectively, and keep our communication style fresh and engaging

Preferred Qualifications

• Master’s degree or advanced coursework in Design, Communication, or Business is a plus
• Any specialized training in data visualization, storytelling, or digital media is an advantage
• Additional Tools: Familiarity with tools like Sketch, or video editing/motion graphics software is a plus
• Project Management: Experience with project management tools such as Airtable is preferred

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave