Principal Consultant

Summary

Join New Era Technology as a consultant to enhance network security team operations. This 10-week remote project involves developing an operational framework, aligning it with industry standards, and creating a roadmap for improvement. You will work with enterprise teams, analyze existing processes, and design a future-state operating model based on ITIL v4 and ITSM best practices. The ideal candidate possesses extensive experience in ITIL, IT security, and IT GRC, along with strong analytical and communication skills. A bachelor's degree and ITIL certification are required, with cybersecurity certifications preferred.

Requirements

• 3 – 5 years experience with ITIL v4 and ITSM for end-to-end processes
• Hands on experience developing robust enterprise level operationalization frameworks
• Hands-on experience applying ITIL framework to IT Security operations
• Experience in agile and product-based agile frameworks including DevOps processes
• Ability to incorporate industry standards into operationalization framework
• Experience developing RACI models
• Experience developing Operations Service Menus
• Ability to develop cost models aligned to service menus
• Ability to develop metrics aligned to SLAs/SLOs and KPIs
• Experience designing continuous improvement feedback process controls
• Experience automating tasks especially in a demand intake capacity
• Ability to align IT security goals with IT and business goals
• IT and / or IT Security Process engineering experience
• Experience translating business objectives to implementation priorities
• Experience with ServiceNow for implementation of ITSM processes for enterprise business functions
• ITIL Certification
• Excellent analytical skills
• Ability to leverage existing documentation
• Collaborative team worker – both in person and virtually using MS Teams or similar
• Excellent documentation skills; demonstrated proficiency in Microsoft Office including Word, Excel and PowerPoint
• Ability to work as liaison between business and information security / information technology
• Flexibility to accommodate working across different time zones
• Excellent interpersonal communication skills with strong spoken and written English
• Business outcomes mindset
• Solid balance of strategic thinking with detail orientation
• Self-starter, ability to take initiative
• Project management and organizational skills with attention to detail
• Bachelor's degree (BA/BS) from four-year college or university; or equivalent training, education, and work experience

Responsibilities

• Work with enterprise teams to develop, align and enhance an operational framework including operational standards, roles and responsibilities, service menus, cost models, metric development and a roadmap
• Interview customer SMEs inside and outside the job functions
• Analyze and evaluate current operating model and business process dataflows and develop target state documentation
• Develop the future state operating model based on the identified requirements and create future state workflows to drive the target state network security operating model enhancements and roadmap
• Identify a strategy that defines mission / vision defined collaboratively and the roles & responsibilities (RACI) for the new model that is aligned to industry leading practices
• Develop a network security operating model roadmap as a blueprint for enhancing and evolving the network security operating model
• Service Catalog Management
• Service Level Management
• Capacity Management
• Demand Management
• Availability Management
• Supplier Management
• Service Design & Transition
• Continuous Improvement
• Service Reporting and Measurement, including MVP dashboards in ServiceNow to provide service reporting & measurement
• Knowledge Management
• Incident Management
• Event Management

Preferred Qualifications

• Hands on experience applying ITIL and ITSM frameworks to business cybersecurity operations
• Experience with data mapping and data governance for resource & demand management and forecasting functions for enterprise operations
• Cybersecurity certifications such as CISSP, CISM, etc

Benefits

10-week remote project opportunity