Principal Contract Manager

Summary

Join HubSpot's Strategic Accounts team as a Principal Contract Manager, managing contracts, customer inquiries, and renewals for high-value clients. You will negotiate renewals, collaborate with internal and external stakeholders, and ensure a positive customer experience. Responsibilities include forecasting, process improvement, mentoring, and contributing to strategic initiatives. This role offers flexibility with @office, @flex, or @home work preferences across Ireland, Germany, France, and the UK. You'll work with senior stakeholders, develop your SaaS economics understanding, and deliver exceptional service to upmarket customers. The ideal candidate possesses strong negotiation, communication, and organizational skills, along with experience in contract management and working with large organizations.

Requirements

• Experience in working with Legal teams to manage complex contract specifications
• Experience working with large organizations (200+ employees)
• Are passionate about creating a great customer experience
• Demonstrate the ability to consistently over-perform versus their targets and other primary metrics
• Consistently make significant contributions beyond the day-to-day of their role through mentorship, participation in initiatives or projects, etc
• Work autonomously and strategically
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Have growth driven negotiation skills
• Show clear communication skills with the ability to effectively lead a phone conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion
• Have 3-5 years of experience working in contract or renewal management (or in a similar role)
• Speaks English and German fluently

Responsibilities

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
• Collaborate with Sales Representatives, Customer Success Managers, Management and Legal teams to execute the contract renewal process and ensure a positive experience for the customer
• Establish cooperative working relationships with customers
• Lead forecasting discussions and pipeline reviews with internal colleagues
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks
• Mentor less experienced Contract Managers to help them learn the ins and outs of the role, best practices, and new skills
• Contribute to the strategic evolution of our Contract Management and Customer Success organization by assisting with projects, pilots, and other operational or strategic initiatives
• Improve forecast accuracy and consistency
• Work with senior internal and external stakeholders
• Develop your understanding of SaaS economics
• Deliver best in class service to our upmarket customers (200+ employees)
• Partner with our upmarket customers to understand how best to achieve their goals and solve their challenges

Preferred Qualifications

French fluency is an added bonus

Benefits

This role can be @office @flex or @home work preferences across Ireland, Germany, France and the UK