Principal Contract Manager

Summary

Join HubSpot's Strategic Accounts team as a Principal Contract Manager and manage customer contracts, handle inquiries and renewals, and maximize customer investment. You will negotiate value-driven renewals, collaborate with internal and external stakeholders, and ensure a positive customer experience. This role involves forecasting, process improvement, mentoring, and supporting strategic initiatives. The position offers flexible work arrangements across Ireland, Germany, France, and the UK. You will work with senior internal and external stakeholders, develop your understanding of SaaS economics, and deliver best-in-class service to upmarket customers. HubSpot values flexibility and connection, offering opportunities for both remote and office-based work.

Requirements

• Experience in working with Legal teams to manage complex contract specifications
• Experience working with large organizations (200+ employees)
• Are passionate about creating a great customer experience
• Demonstrate the ability to consistently over-perform versus their targets and other primary metrics
• Consistently make significant contributions beyond the day-to-day of their role through mentorship, participation in initiatives or projects, etc
• Work autonomously and strategically
• Solve problems with curiosity and creativity
• Seek to understand multiple perspectives in a situation
• Have growth driven negotiation skills
• Show clear communication skills with the ability to effectively lead a phone conversation
• Possess prioritization and organizational skills with attention to detail
• Embrace a dynamic and motivating environment
• Invest in relationships with customers and colleagues
• Contribute to a positive team environment of equality and inclusion
• Have 3-5 years of experience working in contract or renewal management (or in a similar role)
• Speaks English and German fluently

Responsibilities

• Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
• Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
• Collaborate with Sales Representatives, Customer Success Managers, Management and Legal teams to execute the contract renewal process and ensure a positive experience for the customer
• Establish cooperative working relationships with customers
• Lead forecasting discussions and pipeline reviews with internal colleagues
• Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks
• Mentor less experienced Contract Managers to help them learn the ins and outs of the role, best practices, and new skills
• Contribute to the strategic evolution of our Contract Management and Customer Success organization by assisting with projects, pilots, and other operational or strategic initiatives
• Improve forecast accuracy and consistency
• Work with senior internal and external stakeholders
• Develop your understanding of SaaS economics
• Deliver best in class service to our upmarket customers (200+ employees)
• Partner with our upmarket customers to understand how best to achieve their goals and solve their challenges

Preferred Qualifications

French fluency is an added bonus

Benefits

• This role can be @office @flex or @home work preferences across Ireland, Germany, France and the UK
• If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding
• If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections
• If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements