Principal Designer, Talent Management

Summary

Join Twilio as their next Principal Designer, Talent Management! This senior individual contributor role focuses on driving performance management initiatives across the organization. You will lead goal-setting, feedback cycles, and annual reviews, partnering with stakeholders to ensure high performance. The position requires 10+ years of experience in performance management and proven success in leading goal-setting and review processes. This remote role, based in Ontario, British Columbia, or Alberta, offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program. Twilio values diverse experiences and encourages applications from individuals with alternative backgrounds.

Requirements

• 10+ years in performance management or a related function, with proven success in leading goal-setting and review processes
• Experience implementing and optimizing performance management systems
• A passion for facilitation and enablement across all levels of the organization
• Proven ability to create change management strategies and communication plans for performance initiatives
• Excellent stakeholder management
• A track record of creative problem solving to drive the highest impact for customers (employees)

Responsibilities

• Lead goal-setting processes, feedback cycles, and annual performance reviews
• Partner closely with Strategy & Operations to ensure a consistent throughline between goals and OKRs
• Serve as the business owner of Workboard, managing the system from a talent management perspective
• Enable and equip stakeholders to participate in relevant areas of the performance process to include HRBPs, People Managers and HR Technology
• Report on performance management outcomes and progress to stakeholders, including executives
• Deploy structured change management approaches to enhance process adoption and engagement
• Create and execute communication plans that clarify changes and expected impacts

Preferred Qualifications

• Experience in organizations using the OKR framework and using Workboard
• Familiarity with Workday’s Talent Management module

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program