Principal, Employer Partner Services

Summary

Join Guild, a company that believes talent is everywhere, as a fixed-term Principal, Employer Partner Services to provide parental leave coverage for 10 months. This role is the backbone of account strategy and decision-making for a large group of accounts, requiring you to balance account strategy with operations and execution. You will lead directors and account strategies, manage renewals and upsells, and drive EPS team improvement. The position involves managing cross-functional client teams, developing long-term strategic relationships with employer partners, and collaborating with internal teams on product development and marketing. This is a 10-month fixed-term role offering a competitive compensation package.

Requirements

• 10+ years of total experience in management consulting, software-as-a-service client services or similar
• Experience in B2B style partnerships, preferably at an organization where high-touch, long-term relationships were essential to the business’ success
• Knowledge and understanding of how to develop strong trust-based client relationships - balancing confidence, humility, and diplomacy at senior levels
• Strong organization and team management, with a high attention to detail and the ability to keep track of both the high level progress and the small details
• Strong commercial orientation, with experience leading up-sell and/or consumption-based growth
• Excellent written and oral presentation skills with the ability to synthesize information and deliver strong story-telling
• A drive to work hard and a plan for how you can refresh/recharge while working in a startup
• Examples of how you’ve successfully taken a data-driven approach to account management to increase client satisfaction

Responsibilities

• Lead Director(s) and overall account strategies, outlining a clear roadmap for success across Guild’s commercial outcomes, the employer’s strategic initiatives, and their employees’ educational goals
• Manage renewal and up-sell processes in support of these goals
• Own, shape and lead distinct areas of focus for EPS team improvement
• Responsible for EPS' progress towards these strategic pillars, measured by OKR attainment
• Manage cross-functional client teams to ensure high quality and efficient delivery of overall client service
• Develop long-term strategic relationships with current and new employer partners at the Vice President and C-Suite level, identifying the unique needs and how they can best be served by Guild’s offerings
• Collaborate with our Marketing, Product, and Design teams to prioritize new product development, upsell new offerings, and build employee awareness marketing campaigns

Preferred Qualifications

Experience on new sales welcome but not required

Benefits

• Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Open vacation policy for employees to rest and recharge
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth