SupportLogic is hiring a
Principal Engineer, Remote - India

Summary

The job is for a Principal Engineer, Applications at SupportLogic SX™, a customer service platform. The role involves designing, architecting, and implementing applications on public clouds, maintaining up-to-date knowledge of technology trends, building scalable enterprise applications, integrating with CRMs, and mentoring new engineers.

Requirements

• 8+ years of experience architecting, designing, developing and optimizing large scale applications, out of which at least 5 years is in SaaS domain
• Strong experience in building with GCP and/or AWS infrastructure and services
• Extensive experience working on complex architectures, integration points and implementations across enterprise customers. Familiar with best practices for architecture across enterprise customers
• Strong knowledge of Secure Development Lifecycle methodologies, Agile based methodologies, middleware platforms, development platforms
• Collaboratively develop the application architecture through definition of architecture solutions, patterns, and strategy technology trends, technology standards, and application development
• Designing/developing/re-engineering application components, development, integration and testing
• Developing and maintaining an enterprise-wide technology and data strategy that supports an organization’s goals and objectives
• Expert knowledge and hands-on experience with cloud data platforms/services such as Snowflake, Azure Synapse, Informatica IICS, Databricks etc
• Excellent design and development experience with SQL and NoSQL databases, OLTP and OLAP databases
• Proficient in executive communication but also comfortable conducting workshops and collaborating with technology teams
• Experience with data security and privacy best practices and threat modeling
• Fluency developing tools, applications and backend services in Python
• Strong experience with Snowflake and PostgreSQL including writing complex queries and performance tuning
• Good understanding of the challenges of data quality and data testing and how to mitigate them
• Command of Python  ( REACT knowledge is added advantage )
• Education in Computer Science, Engineering or training in a related field
• Knowledge of Pub/Sub architectures or other messaging / streaming technologies
• Experience with AI/ML or GenAI infrastructure or applications

Responsibilities

• Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices
• Build Enterprise Applications which are highly scalable
• Build data pipelines and structures that power predictive models and intelligence services on large-scale datasets with high uptime and production level quality
• Interface with internal Data Science, Engineering and Data Consumer teams to understand customer and product data needs
• Advocate for better software development tools, practices to help build a transparent engineering culture
• Participate in scrum activities to plan, execute and release software
• Mentor new engineers on SupportLogic Platform development

Benefits

• Healthcare (medical) for employee, spouse and child(ren) is fully covered by us
• Equity (stock options)
• Remote 1st, collaborative, and transparent culture
• PTO you’re encouraged to take to recharge