SupportLogic is hiring a
Principal Engineer, Remote - India
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Principal Engineer
🏢 SupportLogic
💵 $150k-$250k
📍India
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Summary
The job is for a Principal Engineer, Applications at SupportLogic SX™, a customer service platform. The role involves designing, architecting, and implementing applications on public clouds, maintaining up-to-date knowledge of technology trends, building scalable enterprise applications, integrating with CRMs, and mentoring new engineers.
Requirements
- 8+ years of experience architecting, designing, developing and optimizing large scale applications, out of which at least 5 years is in SaaS domain
- Strong experience in building with GCP and/or AWS infrastructure and services
- Extensive experience working on complex architectures, integration points and implementations across enterprise customers. Familiar with best practices for architecture across enterprise customers
- Strong knowledge of Secure Development Lifecycle methodologies, Agile based methodologies, middleware platforms, development platforms
- Collaboratively develop the application architecture through definition of architecture solutions, patterns, and strategy technology trends, technology standards, and application development
- Designing/developing/re-engineering application components, development, integration and testing
- Developing and maintaining an enterprise-wide technology and data strategy that supports an organization’s goals and objectives
- Expert knowledge and hands-on experience with cloud data platforms/services such as Snowflake, Azure Synapse, Informatica IICS, Databricks etc
- Excellent design and development experience with SQL and NoSQL databases, OLTP and OLAP databases
- Proficient in executive communication but also comfortable conducting workshops and collaborating with technology teams
- Experience with data security and privacy best practices and threat modeling
- Fluency developing tools, applications and backend services in Python
- Strong experience with Snowflake and PostgreSQL including writing complex queries and performance tuning
- Good understanding of the challenges of data quality and data testing and how to mitigate them
- Command of Python ( REACT knowledge is added advantage )
- Education in Computer Science, Engineering or training in a related field
- Knowledge of Pub/Sub architectures or other messaging / streaming technologies
- Experience with AI/ML or GenAI infrastructure or applications
Responsibilities
- Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices
- Build Enterprise Applications which are highly scalable
- Build data pipelines and structures that power predictive models and intelligence services on large-scale datasets with high uptime and production level quality
- Interface with internal Data Science, Engineering and Data Consumer teams to understand customer and product data needs
- Advocate for better software development tools, practices to help build a transparent engineering culture
- Participate in scrum activities to plan, execute and release software
- Mentor new engineers on SupportLogic Platform development
Benefits
- Healthcare (medical) for employee, spouse and child(ren) is fully covered by us
- Equity (stock options)
- Remote 1st, collaborative, and transparent culture
- PTO you’re encouraged to take to recharge
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