Principal Partner Engagement And Experience Manager

Summary

Join Cloudflare as a Principal Partner Engagement & Experience Manager and drive meaningful interactions within our partner ecosystem. Develop and execute strategies to energize partners, enhance their experience, and ensure they have the necessary tools and resources to succeed. Collaborate across partner programs, marketing, and sales teams to foster partner loyalty and activation. This role requires creating impactful content, supporting field readiness, and championing partner success. The position is remote-based within the United States. Cloudflare offers a competitive salary and a comprehensive benefits package.

Requirements

• 10+ years of experience in partner-focused roles (marketing, communications, experience, programs, project management, or analytics)
• Deep understanding of various partner types and their routes to revenue
• Strong analytical mindset with exceptional organizational skills and attention to detail
• Proven ability to influence and collaborate across multiple stakeholders in a fast-paced, dynamic environment
• Excellent written and presentation skills, with the ability to craft compelling narratives for partners

Responsibilities

• Drive Partner Engagement: Develop and implement strategies to increase partner engagement with Cloudflare’s tools, resources, and enablement programs
• Create Impactful Content: Own the design, promotion, and execution of awareness materials that empower partners and contribute to their success
• Enhance Partner Experience: Collaborate with the partner programs team to drive partner loyalty and ensure seamless partner interactions
• Support Field Readiness: Work with partner marketing, product marketing, and sales enablement teams to identify and develop partner-facing content that enhances field readiness
• Champion Partner Success: Serve as an advocate for partners, ensuring their feedback is heard and incorporated into engagement strategies
• Create and implement strategies that will energize our partner community to increase their engagement with our tools and resources
• Own Cross-Functional Liaison & Change Management: Act as the primary liaison for the Partner Experience team with cross functional teams such as IT and Operations, ensuring alignment across internal initiatives, advocating for partner needs, and leading change management efforts to ensure the team is fully informed, engaged, and driving key initiatives forward

Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave
• This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan
• This role is eligible to participate in Cloudflare’s equity plan