Principal Partner Success Manager

Summary

Join Anaplan's Partner Success team as a Partner Success Manager and drive partner-led growth. You will work closely with various internal teams to develop strategic partner plans, create enablement assets, and drive the partner agenda. Externally, you will engage with partners, enable them on Anaplan's value proposition, and review partner customer portfolio health. This role requires strong technical skills, experience in EPM platforms, and excellent communication abilities. The position offers the opportunity to work remotely or in various Anaplan office locations. You will be responsible for shaping partner GTM strategies, enabling partners to identify opportunities, and providing product expertise.

Requirements

• Bachelor’s and / or Master’s Degree
• 15+ years of IT experience including 10+ years of general EPM consulting experience
• Functional knowledge of Supply Chain with experience in leading supply chain application implementations / presales
• Technical knowledge of SaaS applications, cloud platforms, and data management is a must, either as pre-sales or implementation architect
• Expert software pre-sales, training, facilitation, and technical workshop delivery skills
• Excellent communication and presentation skills
• Familiarity with a formal system implementation methodology – requirements gathering, design, build/test, and deploy (Agile methodology preferable)
• Highly organized, customer-focused, and innovative
• Results-oriented, motivated, self-starter, and grounded in integrity
• Desire to work with a truly dynamic and exciting team, with a “roll-up your sleeves” approach
• Flexible and able to work in a fluid environment with changing priorities

Responsibilities

• Drive partner-led growth through partner technical GTM, enablement, and delivery excellence activities
• Observe, coach, and manage Anaplan partner resources through the partner lifecycle, both in the field and via workshops
• Develop strategic partner development plans alongside designated Alliances, Customer Success, Sales, and Channel resources
• Work cross-functionally with product, application CoE, engineering, and content owners to evaluate, curate, and design state-of-the-art and scalable enablement and assets for partners
• Drive the partner agenda internally based on partner needs and the business objectives of the region/function supporting
• Drive thought leadership within the team on various technical topics related to the Anaplan Apps and platform, by creating content for blogs, technical write-ups, How-To guides, partner newsletter, demos, and other technical assets
• Continually evaluate onboarding and training needs for new and existing staff members
• Liaise with Partner Operations to review and develop partner metrics that assist in decision-making
• Shape partner GTM by engaging with priority partners, enabling them on the Anaplan value proposition, curating joint assets and solutions, and driving a joint GTM along with Alliances
• Enable partners to identify opportunities, position the Anaplan solution, and get them ready to implement
• Review partner customers' portfolio health and design any required action plans
• Make recommendations and assist with additional training and onsite support if required
• Participate in regular Partner planning meetings, topics to include: Resource Planning, Review of current engagements, etc
• Provide product, field, and local expertise when working with Content Developers/Instructional Designers, to produce high quality, relevant and localized materials. Subjects to include: Decision Excellence, Solution Architecture, The Anaplan Way, Pre-Sales Process, New product releases
• Establish and host Partner Days, partner workshops, and enablement events, within your region to ensure Partners build up the relevant contacts within Customer Success, Product, Sales and Support

Preferred Qualifications

• Experience in implementing EPM platforms, SaaS applications/platforms preferred
• 4+ years of Anaplan deployment experience or any other EPM deployment experience is preferable
• Demonstrated experience as a coach and mentor in a software implementation environment
• Passion for service excellence and a collaborative style
• Ability to work across multiple functions and within a regional, remote team
• Location: Anaplan Office (NYC, SF Bay Area, Minneapolis, Miami) – Preferred; can be remote as well