Principal Platform Architect

Summary

Join ServiceNow as a Principal Platform Architect, a technical advisory role focused on helping customers build strong ServiceNow foundations and design impactful solutions. You will guide customers in best practices, instance strategy, and technical governance, collaborating with various teams throughout the sales and implementation process. This highly consultative role requires extensive experience in enterprise architecture, management consulting, and technology strategy. Success in this position demands strong relationship-building skills, the ability to translate business objectives into technical roadmaps, and a deep understanding of ServiceNow's platform capabilities. The ideal candidate will have a proven track record of advising senior executives and leading large enterprise programs. This role involves significant client interaction and up to 25% travel.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Canadian citizenship or permanent residency status and reside in Canada
• 8+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
• Experience working with functional business leaders
• Experience identifying business objectives and developing outcome-focused roadmaps
• 10+ years large program experience leading architecture and design
• Enterprise Architect role and relevant experience
• Enterprise Architect certification (Togaf, IT4IT, etc)
• Database, core data design, Security, integrations
• Significant role in implementation of one or more; SFDC, WKDAY, Success Factors, Oracle Cloud, Remedy
• Minimum 2 years of ServiceNow Platform Experience is required
• Cloud platform certification(s)
• Familiarity with Enterprise Workflow Platform

Responsibilities

• Develop strong relationships with CIO and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey. Translate business objectives to outcomes into a customer roadmap
• Be responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
• Engage with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems
• Establish and manage technical governance processes
• Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices
• Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support
• Advocate/champion ServiceNow’s advisory and expert services best practices and industry use cases with clients
• Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes
• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
• Define solutions across the platform that align to out of the box capabilities
• Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates

Preferred Qualifications

• Consulting Experience Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
• Fortune 500 or OEM Software or Cloud CO enterprise architect
• Experience working with large Consulting/SI organizations
• Bilingual in English & French

Benefits

• Travel up to 25%
• Work Personas (flexible, remote, or required in office)