Principal Platform Architect

Summary

Join ServiceNow's Customer Outcomes team as a Platform Architect! In this advisory role, you'll guide clients in establishing a strong ServiceNow foundation, designing solutions that drive business outcomes, and ensuring platform health. You'll collaborate with executive and technical teams, translating business objectives into actionable roadmaps. This highly consultative position requires extensive experience in enterprise architecture, management consulting, and large program management within the technology sector. Success in this role demands strong communication, strategic thinking, and a customer-centric approach. The position involves up to 50% travel.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
• Fortune 500 or OEM Software or Cloud Company enterprise architect experience
• Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps
• 10+ years large program experience leading architecture and design
• Experience servicing customers in the technology industry
• Enterprise or Solution Architect role and/or relevant experience
• Data modeling, core data design, security, integrations, configuration management experience
• Experience in implementation of one or more cloud-based systems such as SalesForce, Workday, Amazon Web Services (AWS), Azure, or Oracle Cloud
• 3+ years of ServiceNow Platform experience
• Customer Focus
• Translates requirements to demonstrate value
• Collaborative
• Results Driven
• Cultivates Innovation
• Executive level communication skills
• Consultative perspective
• Thrives in complexity
• Strategic mindset
• Software Development background
• Excellent presentation and communication skills
• Travel up to 50%

Responsibilities

• Develop strong relationships with the c-suite and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey
• Translate business objectives to outcomes through the visual customer roadmap
• Analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
• Position ServiceNow as the system of action to enable the integrated digital transformation roadmap
• Establish and advise on the technical governance related domains and associated processes
• Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align to ServiceNow leading practices
• Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support
• Advocate/champion ServiceNow’s advisory leading practices and industry use cases with clients
• Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes
• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
• Define solutions across the platform that align to delivered capabilities

Preferred Qualifications

• Consulting Experience Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
• Cloud platform experience
• Familiarity with Enterprise Platforms
• Guide large Consulting/SI organizations