Principal Product Manager, Generative UI

Summary

Join a high-impact product management team at ServiceNow, focused on delivering exceptional user experiences. As a central connector between engineering, design, and business teams, you will drive the strategy and execution of an adaptive user experience on a large-scale platform. You will lead the delivery of intelligent, context-aware experiences, ensuring wide adoption and measurable improvements in user productivity and satisfaction. Success will be measured by stakeholder satisfaction, clear requirements for engineering and design teams, effective feedback mechanisms, and the evolution of the capability into a scalable platform feature. The role requires strong product ownership, cross-functional leadership, stakeholder engagement, user-centered design skills, technical understanding, and a focus on continuous feedback and iteration. Compensation includes a base pay of $147,300 - $257,800, plus equity, variable/incentive compensation, and benefits.

Requirements

• Experience: in leveraging or critically thinking about how to integrate AI into work processes, decision making, or problem solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 8+ years of product management experience, ideally in platform, SaaS, or enterprise environments with complex user and stakeholder ecosystems
• Technical Acumen: Ability to communicate effectively with engineering about APIs, data models, permissions, and extensibility. Experience with modular UI/component systems is valuable
• Empathy for Users: Skilled at uncovering and synthesizing diverse user needs, and converting them into actionable product features and journeys
• Stakeholder Management: Proven ability to align and influence across functions, balancing competing priorities and building consensus
• Analytical Mindset: Comfortable with data analysis, user research, and defining/monitoring KPIs to drive product improvement
• Execution Focus: Demonstrated track record of delivering impactful products in fast-moving, ambiguous environments, with a bias for action and measurable results

Responsibilities

• Product Ownership: Define and manage the product roadmap, requirements, and backlog. Translate vision into actionable user stories, specifications, and success metrics
• Cross-Functional Leadership: Drive alignment and collaboration across engineering, design, business operations, and other product teams
• Stakeholder Engagement: Collect, synthesize, and prioritize input from a broad range of internal and external stakeholders, ensuring the product reflects real-world needs
• User-Centered Design: Collaborate with design teams to map user journeys, validate prototypes, and champion usability, accessibility, and seamless workflows
• Technical Understanding: Partner with engineering to ensure robust data integration, real-time responsiveness, and scalable modular architecture. Understand platform constraints such as permissions, privacy, and extensibility
• Continuous Feedback & Iteration: Establish and manage feedback loops that leverage both human and automated signals to drive ongoing product improvement
• Outcome-Driven Execution: Set, track, and report on key performance indicators such as adoption, engagement, efficiency, and user satisfaction. Use data to inform prioritization and decision-making
• Change Enablement: Lead efforts to onboard users, develop documentation, and support rollouts. Work to minimize friction and ensure successful adoption across all user segments

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs