Principal Product Operations

Summary

Join Toast's Product Operations team as a Principal, Product Operations, working remotely or hybrid in Boston. You'll play a pivotal role in enhancing the efficiency and effectiveness of product development. This leadership position requires a deep understanding of product management and a systems-thinking approach. You will partner with product leadership, design and execute impactful programs, identify and remove friction points, and develop training programs. The ideal candidate possesses strong leadership, communication, and problem-solving skills. Toast offers a competitive compensation and benefits package, including a base salary range of $153,000 - $245,000 USD, plus additional cash compensation, equity, and benefits.

Requirements

• 8-12 years of relevant experience, with at least 5 years as a Product Manager or in Product Operations and Enablement
• Deep understanding of the Product discipline—you know what great product management looks like
• Strong leadership and influence skills, with the ability to drive change in a complex, cross-functional environment
• Systems thinker, able to design frameworks and approaches that work across multiple teams and evolving needs
• Exceptional communicator, capable of distilling complexity into clarity and engaging stakeholders at all levels
• Proactive problem-solver who takes a structured yet flexible approach to improving how teams work
• Passionate about enabling others—you care deeply about helping teams do their best work and creating an environment where great products can flourish

Responsibilities

• Partner with Product leadership and teams to identify opportunities to enhance the efficiency and effectiveness of our product development process
• Design, execute, and iterate on high-impact programs that improve how Product teams work. Examples include roadmap communication, release management, goal-setting frameworks, Product onboarding, and shared rituals
• Identify and remove friction points in collaboration between Product, Engineering, UX, and cross-functional teams to drive seamless execution
• Develop and deliver training programs to support Product Managers in improving their craft, including onboarding, frameworks, and knowledge-sharing opportunities
• Act as a trusted advisor and strategic partner to Product teams, proactively spotting challenges and enabling teams with clear solutions
• Define and measure success for operational improvements, collecting and analyzing relevant data to refine approaches and drive continuous improvement

Benefits

• Competitive compensation and benefits programs
• Base salary range: $153,000 — $245,000 USD
• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Remote or hybrid work model