Principal Program Manager

Summary

Join Constant Contact as the Operations Lead and become the strategic and operational right hand to the Group Vice President of a key strategic initiative. You will drive alignment, resourcing, planning, and reporting across the strategic area, translating high-level strategy into actionable execution plans. This role is crucial for ensuring measurable progress toward business-critical outcomes. You will partner with the Group Vice President to enhance operational efficiency, score and prioritize initiatives, and proactively address constraints. You will also lead high-priority initiatives, manage Go-To-Market planning, and track key performance metrics. Furthermore, you will develop executive-ready documentation and leverage AI tools to improve communication. Constant Contact offers a hybrid work model, combining remote work with access to office locations.

Requirements

• You have 7+ years of experience in strategic operations, business operations, program management, or roles—preferably in tech or fast-paced, matrixed environments
• You bring deep experience in strategic execution: managing complex programs with multiple stakeholders, driving decision-making, and ensuring alignment with high-level business goals
• A low-ego, high-impact leadership style with a strong sense of ownership and proactivity
• You are skilled in project/program management, business case development, process design, and execution under ambiguity
• You communicate crisply and effectively, with a strong ability to distill complexity into executive-ready messaging
• You are fluent in business metrics, resource modeling, and prioritization frameworks
• You are highly organized, deadline-driven, and comfortable orchestrating moving pieces across multiple domains
• You have proficiency in systems thinking, integration touchpoints, and the operational flow of cross-functional teams
• You have working knowledge of strategic planning processes (e.g., MBRs, capacity planning, initiative intake)
• You proactively leverage AI to enhance output quality, improve turnaround times, and generate high-impact deliverables

Responsibilities

• Partner with the Group Vice President to drive cross-functional alignment and operational efficiency by identifying gaps and implementing scalable, streamlined solutions
• Score and prioritize initiatives using cost/impact frameworks; assess feasibility and secure resourcing across Product, Engineering, Design, Marketing, and more
• Proactively flag constraints, surface tradeoffs, and ensure initiatives are staffed and sequenced for success
• Support validation and refinement of the corporate portfolio strategy by ensuring operational alignment and initiative feasibility across teams
• Act as the connective tissue across teams, leading high-priority initiatives from planning through execution while ensuring alignment, accountability, and timely delivery
• Lead Go-To-Market planning efforts, partnering with subject matter experts to drive readiness, launch coordination, and seamless operational execution
• Track and analyze key performance metrics tied to business impact, operational efficiency, and cross-functional alignment
• Translate data into clear, actionable insights that inform strategic decisions and drive continuous improvement
• Develop and deliver executive-ready documentation, updates, and presentations for internal and leadership audiences on a weekly, monthly, and quarterly basis
• Leverage AI tools to streamline reporting, synthesize insights, and improve communication speed and responsiveness across the organization

Benefits

• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
• At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce
• Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues
• Health and welfare benefits including paid leave