Principal Sales Engineer

Summary

Join Axon and be a part of a team dedicated to protecting life through the development and manufacturing of conducted electrical weapons, body-worn cameras, and digital evidence management solutions. This role is for a high-energy, results-driven pre-sales sales engineer who will play a key role in accelerating sales initiatives. The position requires a self-starter who excels in a fast-paced environment and focuses on law enforcement and public safety. The successful candidate will be responsible for leading technical presentations, managing customer expectations, providing technical support, and developing key customer relationships. This position is remote, based in the Southeast US, with up to 70% travel. Axon offers a competitive salary and benefits package.

Requirements

• Willingness to travel up to 70%
• Associates degree in Engineering or Computer Science (or equivalent field), or 10+ years relevant experience
• 10+ years customer facing pre-sales, consulting, or product management background required
• Experience selling or supporting SaaS based solutions
• Must have intellectual curiosity, humility, accountability and positive approach
• Basic knowledge or curiosity of networking, security, IPsec, InfoSec, hacking and exploitation tools and methodologies
• Basic knowledge of computer hardware, operating systems, and storage devices
• Ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
• Requires the ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
• Strong presentation skills and presence, technical acumen, ability to simplify the complex, ability to work cross-functionally
• Experience developing Statements of Work (SOW) or similar documents
• Intermediate knowledge of routing and switching methodologies, telecommunications, and Internet technologies
• Basic knowledge of virtualization and cloud technologies
• Network and Telecommunication-specific professional certifications, such as but not limited to: CCNA, CCNP, ComTIA Network+, WCNA, etc

Responsibilities

• Achieve mastery of all Axon technologies / products
• Use exceptional written and oral communication skills to lead business and technical presentations effectively
• Have deep technical conversations with IT departments, including CIOs, as well as technical stakeholders
• Set and manage expectations with customers and team members
• Provide technical support throughout the pre-sales cycle for opportunities
• Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changes circumstances
• Develop relationships with key customer for growth within their agency
• Provide professional responses to customer RFPs / RFIs
• Effectively position the technology against competitive offerings
• Be responsible for representing the products, company values, and brand to customers and at field events such as industry and user conferences, tech summits, etc
• Take ownership of the POC/Pilot process: Coordinate logistics across all stakeholders, assess customer requirements/objectives, and tailor POC tests and findings, accordingly, assist prospects with initial configuration and orientation
• Where possible, improve or develop technical documentation to ease understanding and customer or channel usage of our products and services
• Capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering and Marketing teams
• Develop Statements of Work (SOW) for Professional Services necessary for binding quote
• Perform other duties and projects as assigned

Preferred Qualifications

• Experience in Public Safety, End User Compute or Cloud Computing preferred
• Experience in networking, storage, virtualization, or related technologies

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs