Principal Sales Engineer

Summary

Join Axon and be a part of a team dedicated to protecting life through the development and manufacturing of conducted electrical weapons, body-worn cameras, and digital evidence management solutions. This role is for a high-energy, results-driven pre-sales sales engineer who will play a key role in accelerating sales initiatives. The position requires a self-starter who excels in a fast-paced environment and focuses on law enforcement and public safety. The successful candidate will be responsible for leading technical presentations, managing customer expectations, and providing technical support throughout the pre-sales cycle. This position involves up to 70% travel within the Southeast United States and reports to the Sr. Director, Sales Engineering. Axon offers a competitive salary and benefits package.

Requirements

• Willingness to travel up to 70%
• Associates degree in Engineering or Computer Science (or equivalent field), or 10+ years relevant experience
• 10+ years customer facing pre-sales, consulting, or product management background required
• Experience selling or supporting SaaS based solutions
• Must have intellectual curiosity, humility, accountability and positive approach
• Basic knowledge or curiosity of networking, security, IPsec, InfoSec, hacking and exploitation tools and methodologies
• Basic knowledge of computer hardware, operating systems, and storage devices
• Ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
• Requires the ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
• Strong presentation skills and presence, technical acumen, ability to simplify the complex, ability to work cross-functionally
• Experience developing Statements of Work (SOW) or similar documents
• Intermediate knowledge of routing and switching methodologies, telecommunications, and Internet technologies
• Basic knowledge of virtualization and cloud technologies
• Network and Telecommunication-specific professional certifications, such as but not limited to: CCNA, CCNP, ComTIA Network+, WCNA, etc

Responsibilities

• Achieve mastery of all Axon technologies / products
• Use exceptional written and oral communication skills to lead business and technical presentations effectively
• Have deep technical conversations with IT departments, including CIOs, as well as technical stakeholders
• Set and manage expectations with customers and team members
• Provide technical support throughout the pre-sales cycle for opportunities
• Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changes circumstances
• Develop relationships with key customer for growth within their agency
• Provide professional responses to customer RFPs / RFIs
• Effectively position the technology against competitive offerings
• Be responsible for representing the products, company values, and brand to customers and at field events such as industry and user conferences, tech summits, etc
• Take ownership of the POC/Pilot process: Coordinate logistics across all stakeholders, assess customer requirements/objectives, and tailor POC tests and findings, accordingly, assist prospects with initial configuration and orientation
• Where possible, improve or develop technical documentation to ease understanding and customer or channel usage of our products and services
• Capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering and Marketing teams
• Develop Statements of Work (SOW) for Professional Services necessary for binding quote
• Perform other duties and projects as assigned

Preferred Qualifications

• Experience in Public Safety, End User Compute or Cloud Computing preferred
• Experience in networking, storage, virtualization, or related technologies

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs