Principal Sales Engineer

Summary

Join Axon and be a Principal Sales Engineer in a remote US-based role with 50% travel. You will achieve mastery of Axon technologies, lead technical presentations, engage with IT departments and channel partners, provide pre-sales support, develop key partner relationships, respond to RFPs/RFIs, position technology against competitors, represent Axon at industry events, improve technical documentation, capture feature requests, develop Statements of Work (SOWs), and perform other assigned duties. This role requires 5-7 years of customer-facing technical pre-sales or consulting experience, selling SaaS solutions, and intermediate knowledge of networking and telecommunications. A strong understanding of CCTV, video management, and access control technologies is also needed, along with experience with large-scale infrastructure platforms. Axon offers competitive salary, 401k matching, discretionary paid time off, paid parental leave, medical/dental/vision plans, fitness programs, emotional/mental wellness support, and learning & development programs.

Requirements

• Willingness to travel up to 50%
• Educational background:Associates degree in Engineering or Computer Science (or equivalent field), or 5+ years relevant experience
• Professional background:5-7 years customer facing technical pre-sales or consulting background required
• Experience selling SaaS based solutions
• Intermediate knowledge of routing and switching methodologies, telecommunications, and Internet of Things (IoT) technologies. (TCP/IP, DNS, DHCP, vLANs, firewalls, VPN gateways, wireless communications, proxies, etc.)
• Strong understanding of CCTV systems, video management systems, access control technologies (for example Genetec, Milestone, Avigilon, Ocularis)
• Experience and understanding of large-scale infrastructure-as-a-service platforms (e.g. Amazon AWS, Microsoft Azure)
• Ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
• Strong presentation skills and presence, technical acumen, ability to simplify the complex, ability to work cross-functionally
• Experience developing Statements of Work (SOW) or similar documents
• Must have intellectual curiosity, humility, accountability and positive approach
• Network and Telecommunication-specific professional certifications, such as but not limited to: CCNA, CCNP, ComTIA Network+, WCNA, etc

Responsibilities

• Achieve mastery of all Axon technologies / products
• Use exceptional written and oral communication skills to lead business and technical presentations effectively
• Have technical conversations with IT departments, including CIOs, as well as channel partner leadership and technical stakeholders
• Set and manage expectations with customers and team members
• Provide 1st-level technical support throughout the pre-sales cycle for opportunities
• Develop relationships with key partners for growth within their customer base
• Provide professional responses to customer RFPs / RFIs
• Effectively position the technology against competitive offerings
• Be responsible for representing the products, company values, and brand to customers and at field events such as industry and user conferences, tech summits, etc
• Where possible, improve or develop technical documentation to ease understanding and customer or channel usage of our products and services
• Capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering and Marketing teams
• Develop Statements of Work (SOW) for Professional Services necessary for binding quote
• Perform other duties and projects as assigned

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs