Principal Solution Engineer

Summary

Join Qualtrics as a Principal Solution Engineer in Healthcare! You will provide presales technical support, develop and deliver presentations, design Qualtrics software solutions, and consult with clients. Success requires 3+ years of relevant experience in a SaaS/Cloud environment, expertise in Healthcare/Life Sciences, and excellent communication skills. Qualtrics offers a structured promotion process, career action planning, internal transfers, and a comprehensive benefits package including performance-based promotions, pension plan matching, an annual experience bonus, and a quarterly wellness stipend. The role involves up to 25% travel. This is a remote position with an annual pay range of $178,000-$193,000 USD.

Requirements

• Minimum of 3 years of prior Sales/Systems Engineering, or Solution Architect experience with software in a SaaS/Cloud environment, selling to C/VP level buyers
• Expertise in the Healthcare and/or Life Sciences industries
• High energy, self-starter comfortable with ambiguity in entrepreneurial environments
• Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
• Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc
• Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them
• Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques
• Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories
• Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
• Undergraduate degree (E.g. Marketing, Business, Human Resources Management, Organizational Behavior, Organizational Leadership, Computer Science, Information Systems, Mathematics, Statistics, or other quantitative field. Strong academic performance.)
• Legally authorized to work in US
• Travel required (Up to 25%)

Responsibilities

• Provide presales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction
• Provide direction and specialist knowledge in applying the technology/application to the customers organization
• Develop and deliver high quality Qualtrics presentations and product demonstrations
• Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions
• Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services
• Effectively consult with management of customer organizations
• Participates in sales planning and business development activities
• Develop and demonstrate moderately complex solutions
• Architect solutions and prototype solutions for customers
• Present and articulate Qualtrics product's strengths, relative to competitors
• Interacts with development to enhance/refine Qualtrics products
• Provide exemplary pre-sales technical expertise for accounts through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation
• Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the enterprise. Translate product/technical features into value drivers
• Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and enterprise salespeople
• Build working knowledge of competing products and how to technically sell against them
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products
• Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
• Become an expert in Qualtrics XM Platform and other Qualtrics products
• Develop/maintain technical and business knowledge of industry directions and trends
• To translate English product UIs, demos, and presentation materials into a format that is easy for Japanese customers to understand

Preferred Qualifications

• Experience in HTML, CSS, JavaScript, SQL, CRM, CDP a plus
• Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support

Benefits

• 100% Performance based promotions - not politics or tenure
• Pension plan match
• A comprehensive total rewards package consisting of base, incentives and generous benefits. We believe in sharing Qualtrics success which is part of the compensation for all employees
• Annual Experience Bonus - we want to facilitate some great experiences for our employees. Put this bonus towards an experience you’ve always wanted to have!
• Quarterly Wellness Stipend - we take care of your physical and mental wellbeing with a fantastic reimbursement program
• Free lunch in our Japan office. We also have a well-stocked kitchen full of snacks, drinks and other goodies